Worked better before the latest IOS update
Notifications are delayed by days and hours. App works while it’s open but still seems broken compared to how good it worked before IOS17
SolarWinds Service Desk
Published by:
Samanage
Description
The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere. With the newly included version for requesters, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.
For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting
For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets
© SolarWinds Worldwide, LLC. All rights reserved.
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For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting
For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets
© SolarWinds Worldwide, LLC. All rights reserved.
Screenshots
SolarWinds Service Desk FAQ
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Is SolarWinds Service Desk free?
Yes, SolarWinds Service Desk is completely free and it doesn't have any in-app purchases or subscriptions.
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Is SolarWinds Service Desk legit?
🤔 The SolarWinds Service Desk app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.
Thanks for the vote -
How much does SolarWinds Service Desk cost?
SolarWinds Service Desk is free.
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What is SolarWinds Service Desk revenue?
To get estimated revenue of SolarWinds Service Desk app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
5 out of 5
1 ratings in Malaysia
5 star
1
4 star
0
3 star
0
2 star
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1 star
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Ratings History
SolarWinds Service Desk Reviews
It’s a very useful app
I appreciate the stability and ease of use of the app. Allows me to track my and my team’s work items and progress and update tasks quickly and efficiently
Works better than web app sometimes.
This app works flawlessly for me. Makes it easy to make tickets on the run and runs super smooth. Feel like it runs better than the web app at times. If you use Solarwinds as a ticketing system, this app immensely betters the experience for resolving tickets and making tickets on the move.
Problems section.
I’d like to be able to view the Problems section from the mobile app, as that’s what a large part of my job entails. Not sure why we can see just about every other section besides Problems from the app.
No customer support
No support whatsoever
Great app
Very useful, I wish however I could see the audit trail from the app.
ServiceDesk mobile app provides real-time, frontline support
The ServiceDesk mobile App is an outstanding product providing significant productivity improvements for our HELPDESK front-line services. There are only a couple things you cannot do from the app, otherwise Id give it five stars.
Search is awful
It’s Incident searching engine is gravely unreliable. Giving your results of everything BUT what you are searching for.
Add “Problems” section please
Great app, but I’d love to be able to pull up the “Problems” section from the mobile app.
Excellent application for service desk
SW service desk mobile application is really useful to respond quickly for incidents. I also love the fact that they have a QR reader for the computers/ asset management. Easy to get the computer info with one quick scan even if the computer is off. In overall, it is ideal for any IT department.
Store Rankings
Ranking History
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Category Rankings
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SolarWinds Service Desk Installs
Last 30 days
SolarWinds Service Desk Revenue
Last 30 daysSolarWinds Service Desk Revenue and Downloads
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App Info
- Category
- Business
- Publisher
- Samanage
- Languages
- English
- Recent release
- 3.2.0 (2 weeks ago )
- Released on
- Jul 2, 2019 (5 years ago )
- Also available in
- United States , United Kingdom , Canada , Saudi Arabia , South Africa , Germany , Israel , Mexico , Egypt , Chile , Philippines , India , Brazil , Ireland , Japan , Malta , Hong Kong SAR China , Malaysia , Nigeria , Nepal , New Zealand , Peru , Poland , Russia , France , Belgium , Hungary , Argentina , Austria , Ukraine , Taiwan , Slovenia , Singapore , Australia , Azerbaijan , Colombia , Norway , Denmark , Algeria , Dominican Republic , Ecuador , Latvia , Finland , Italy , Lebanon , Kuwait , South Korea , United Arab Emirates , Greece , Vietnam , Spain , Türkiye , Thailand , Kazakhstan , Romania , Pakistan , Switzerland , China , Czechia , Netherlands
- Last Updated
- 3 weeks ago
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