Spokesafe

Every time they update it, they break it! I’ve complained a couple of times that I’m not able to make a booking on the app because the options aren’t shown meaning I can’t ‘Confirm’. Their answer is always the same… “You can book on the website” So why have the app if they want you to use the website? I go to the website, attempt to log in, unsuccessful. Again, unsuccessful. Again. Again, account locked. Password reset, failed due to password already used. I give up. UTTER CARP!!!! Great idea, very poorly executed!

If I could give 0 stars, I would. For over three months, I relied on Spokesafe to securely store my bike in their lockers, which are advertised as keeping your bike safe with code-operated doors via their app. One day, I encountered a significant issue when I tried to retrieve my bike. Despite multiple attempts with the app code and even after contacting their emergency phone number for assistance, the locker remained inaccessible. After a few days when a team could physically open the door, my almost new 275£ bike was nowhere to be found. Subsequent attempts to resolve the issue with Spokesafe only led to frustration and disappointment. Despite filing a police report, I received no indication of a refund for the service or any form of compensation for my stolen bike, at some point they even stopped replying my emails. It's disheartening to see a company fail to take responsibility for their shortcomings and provide adequate support to their customers in times of need. Overall, my experience with Spokesafe has been extremely disappointing, and I cannot recommend their services to others. Beware of false advertising and unreliable security promises.

Finally a solution to park my bike safely and securely! Highly recommend.

Really easy to get set up, and superb customer service when I made a mistake in my first booking. Look forward to using

Used the service for the first time today, was impressed by how straightforward it was to set up and how well everything worked. Bike stores are in useful locations and well connected to bike paths. It felt secure leaving them where we did. This app makes things easier to access.

Great app! Does the job well, no complaints. I use these bike lockers every day - my motivations are to avoid using public transport, and mainly, to save me time. The app’s very responsive, and clear. I get my bike code instantly. A couple of things for consideration: 1. The map feature’s visually great - but it doesn’t show my current location. 2. The main use of the app (for me) is to easily grab an unlock code for my locker. With this in mind, I’m wondering if it’s possible for me to tap the app on my phone, and for Face ID to immediately open the app, and automatically display the passcode for that hour slot in the middle of the screen.