Screwed up application
Read my previous emails
4.51 out of 5
2,601 ratings in United Arab Emirates
Read my previous emails
The service is prompt and professional. Keep up the good work.
I placed an order from a local restaurant, and they failed to deliver one of the items ordered. No big deal, I thought… and promptly try to raise this thru Swiggy to get the missing item delivered or refunded. Hit a brick wall. Despite trying every possible option, Swiggy’s confusing maze Chatbot has no provision to seek a refund, or even connect to a human… instead resorting to poorly scripted responses and auto closed chat intercations. And offering some stupid coupon as an apology, instead of actually solving my concern. Such a pathetic and shameful standard of handling an exception. Shows how little the actual customer seems to matter.
They have the worst cancellation policy No refund No cash on delivery Deleting the app now
They delivered the wrong items. Informed the delivery boy who asked to take support via app. The chat asks for pics to proceed. Uploading pics for missing items? And when you are not in the location, really. Restaurant is not answering the phone. So that is the end of it.
Only the restaurants who care to provide food with proper packing can be expected to be delivered in a good manner. Swiggy does not take care of customer satisfaction. I had order few items out of which 1 item was missing and 2 others were completely spilled out which was not use to me and I had to throw all the food away. I have been raising tickets to Swiggy which they never bother to close. There is no value for customers hard earned money.
Not able to use it!
Cash on delivery not available
i ordered more then 2500 rupees and didn't receive my order, their customer service said " we are trying to contact our delivery person he is not answering " wow this is how you deal with issues you are stealing people i will complain against this company thsi is mentality torture and scam
Swiggy is Amazing fast delivery and best prices
Chart
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Category
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Rank
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Top Free
|
|
3
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Top Free
|
|
18
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Top Free
|
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21
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Top Free
|
|
46
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Top Free
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|
60
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