Talkspace: Virtual Therapy App

The therapists are unresponsive. They offered me 3 therapist when I rematched and it had nothing to do with my preferences. It left my mental state in worse condition than it was.

Sadly very inexperienced therapists, unresponsive service and expensive too

I lovw what the app has done for me but seriously, I need this app to turn with the screen when I use my IPad keyboard, otherwise I have to write sideways.

Great support in our turbulent life

I used it for a month and it did wonders to me! My therapist was Tory and she was really great. She listened carefully and caught really fast where my issues where, showing me the right way to deal with them. In the beginning I was a bit sceptical about how this could work. Once I got to know it better, I really think this is a great tool. First you can text as much as you and you always have an answer. Sometimes it's not right away but all questions are always answered! Thank you for the amazing app and for the assistance!

They will not give you an accurate price quote even though they require proof of insurance. Talkspace said they require my insurance info but “do not have access to my individual coverage” so despite getting a $0 quote for a session it ended up being a little over $138 which I only found out a month after my session. Customer support is slow to respond, they will escalate the complaint to their billing department which claim they can’t respond for 2-3 days. It seems convenient but it’s not worth your time.

They use this thing called Link for payment info which keeps throwing errors. Waste of time trying to use this app.

The site and the app just keep going back to the same screen and I am unable to move forward to my account. Shows I have successfully entered all the info, and then glitches back to the same screen over and over. Completely unusable.

With 70-100 usd charge, they are low quality therapist who are uneducated. My education is even higher than they are, judging my case and then the next 2-3 session decided to drop me off saying he couldnt carry more patients. Ew

I love my two providers that I’ve connected with over Talkspace, my reason for 3/5 stars is the clunky app causing frustrations. If you are experiencing slower WIFI or data connections, you can be logged out of the app. When going to log in, on an iPhone, there’s no way to autofill your passwords so you have to do that manually. Also, it’s difficult to flip between the app and another app like your calendar when you’re scheduling appointments, the app will kind of freeze up when you navigate back and forth between the two. Lastly, I’ve experienced extreme difficulty with the video many times.