TAP LA

Please give back my money to me

we can't charge your existing card at any station or app

GPS, movement of the bus is inaccurate. Often I encounter that no bus is arrived on the scheduled time but GPS shows the bus is passing through at the bus stop where I’m waiting at. “Ghost bus “? This app doesn’t show the money you add to TAP and use it right away. You have to wait to use it for after 30 minutes. My laundry card even shows the balance immediately and able to use it right away. And if you don’t use the money loaded on Tap in 14 days, they take your all money. Often the status of loaded money shows just pending and it’s never activated to use. Poorly developed, unreliable and worst app for the customer.

You can only tap it once per person???? And it doesnt tell you the price of fares???

The card is in my wallet and I registered it, but the option to add value is locked out. I had value earlier and it isn’t expired but I cannot add value and customer support options lead to a phone system that was “shut down for emergency” and a website the perpetually loads but never opens.

I have traveled to multiple countries and have used transportation apps that have accurate times. The Tap Card app is about 30% accurate about bus time arrivals. If other cities: Taiwan, Seoul, Tokyo, Montreal, etc. have accurate information about when a bus will pickup, why can’t Los Angeles.

App has stopped working after several years. Will not load my card , will not even load the page to get to the card loading. Just uninstalled and reinstalled, pretends to load mt card and then doesn’t.

I can’t comment on other parts of the app becuase I didn’t get much use out of it, but I can say that I tried to use the app to load money onto the card I registered with it and the app just took my payment and added nothing to the card. Use the kiosks to add money, this app doesn’t work

No stars if allowed. Do not use this app, if you need to actually be somewhere which requires a specific time to be there you know, like a job. Absolutely useless app. Loaded money, said it would take “up to one hour”. First red flag. Money should be available, asap what if had to take an extra bus that was unplanned? Now one is stuck in that unfamiliar location until the money is loaded. 2nd flag it has now been over 3hrs since loading the money and it is still “pending”. So if you’re stuck in an unfamiliar, who knows how long you’ll be there. I’m sure the City isn’t even reading these reviews and doesn’t care one bit.

If you ever need the bus to get somewhere, leave ahead of time ALWAYS no matter how hard they try, they dont get the accurate time stamped as to when the bus will passed your stop. If the bus is delayed or the one you waiting on is not passing for whatever reason, and you look at the app to see where it is, the app will tell you "DUE NOW" while the bus is legit 10 stops away and 15 minutes or more late. Always leave with time to spare.