Don’t waste your time
App is mostly useless. Won’t load tickets about 99% of the time. Apparently there is no interest from the company in making it work.
TeamSupport
Published by:
TeamSupport
Description
*****YOU MUST BE A TeamSupport CUSTOMER TO LOG-IN AND USE THIS
APP*****
Provide better support to your business customers with the TeamSupport app
for iOS. With the power of the TeamSupport app you can view, assign, and edit
tickets on the go, respond to customer requests, collaborate with your team to
resolve issues faster, view information at the customer (both company and contact level), and keep up to date with internal discussions.
TeamSupport is customer support software built for business to business (B2B)
to help you simplify communication, understand your business customers
better, and increase customer satisfaction.
Key Features:
* Get a quick overview of agent and customer activity within TeamSupport
* View and search for all tickets in your TeamSupport account
* Update tickets including ticket assignment, group, severity, and more
* Add public (customer-facing) or private (internal-facing) actions to tickets
* Get detailed custom field information that is applicable to each unique ticket
* View and search for customers at both the company and contact level
* Limitless scrolling simplifies app navigation and speeds search
* View and post to Water Cooler for better collaboration
* Single tap logout for users managing multiple TeamSupport accounts
Download the TeamSupport app today and stay tuned for future updates and
improvements!
*****You must be a TeamSupport customer to use this app*****
Testimonials
-- -- -- -
“TeamSupport has helped communication and organization of current customer
issues between my team- without the ability to track, customize, and respond in
such a great ticketing system, we wouldn't be as efficient serving our clients” –
Trisha Evans, ICANotes
“TeamSupport is our company's most vital tool to our success in customer
satisfaction. It's efficient, organized, and perfectly powerful for every instance
we use it in.” - Spencer Michaels, A.C.T. Lighting
“A large amount of information at your fingertips. Staying organized and on task
is easier with Team Support” – Patricia Burton, Tenmast
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Show More...
APP*****
Provide better support to your business customers with the TeamSupport app
for iOS. With the power of the TeamSupport app you can view, assign, and edit
tickets on the go, respond to customer requests, collaborate with your team to
resolve issues faster, view information at the customer (both company and contact level), and keep up to date with internal discussions.
TeamSupport is customer support software built for business to business (B2B)
to help you simplify communication, understand your business customers
better, and increase customer satisfaction.
Key Features:
* Get a quick overview of agent and customer activity within TeamSupport
* View and search for all tickets in your TeamSupport account
* Update tickets including ticket assignment, group, severity, and more
* Add public (customer-facing) or private (internal-facing) actions to tickets
* Get detailed custom field information that is applicable to each unique ticket
* View and search for customers at both the company and contact level
* Limitless scrolling simplifies app navigation and speeds search
* View and post to Water Cooler for better collaboration
* Single tap logout for users managing multiple TeamSupport accounts
Download the TeamSupport app today and stay tuned for future updates and
improvements!
*****You must be a TeamSupport customer to use this app*****
Testimonials
-- -- -- -
“TeamSupport has helped communication and organization of current customer
issues between my team- without the ability to track, customize, and respond in
such a great ticketing system, we wouldn't be as efficient serving our clients” –
Trisha Evans, ICANotes
“TeamSupport is our company's most vital tool to our success in customer
satisfaction. It's efficient, organized, and perfectly powerful for every instance
we use it in.” - Spencer Michaels, A.C.T. Lighting
“A large amount of information at your fingertips. Staying organized and on task
is easier with Team Support” – Patricia Burton, Tenmast
Screenshots
TeamSupport FAQ
-
Is TeamSupport free?
Yes, TeamSupport is completely free and it doesn't have any in-app purchases or subscriptions.
-
Is TeamSupport legit?
🤔 The TeamSupport app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.
Thanks for the vote -
How much does TeamSupport cost?
TeamSupport is free.
-
What is TeamSupport revenue?
To get estimated revenue of TeamSupport app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
2 out of 5
2 ratings in United Kingdom
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Ratings History
TeamSupport Reviews
Waste of time
Cannot create tickets, attachments don’t even show up. Lacking almost everything from the web version. What is the point of having an app to a ticket system, when basic functions of managing and creating your tickets is absent?? Do yourself a favor and just stick with the web app.
Moderately helpful
This app would be much better if you could actually create tickets on it. Sometimes when on the go I don’t have time to run to the nearest computer when I think of a ticket that I need to create. Having this at my fingertips would make things much easier. Just a thought. Other than that it’s pretty helpful being able to go in and modify or change status on already open tickets.
Needs Updates
Good start but needs more frequent updates.
does not render propery on iphone x
chops off portion of bottom toolbar
I’m on board.
Great 1st version. Very basic but I’ll take simple and stable any day. Change My Closed to All Open. That would be far more useful. Then add ability to see tasks next, then you’ll forever change my life. Giving in 4 stars bc it’s got a long way to go hit great start.
All my tickets in the palm of my hand!
So happy I now have an easy to use app in the palm of my hand so I can manage my tickets from anywhere. This is a great tool!
Viewing tickets made easy!!
Can you take a look at...previous nightmare on iPhone. This app simplifies answering questions on the go! I can read, respond, assign and make updates to ticket in real time. The app is also aesthetically pleasing.
Great when on the go
This is a great add on to the platform for those folks who are on the go a lot. Gives you quick access to those important tickets and insights you need to manage and keep your support organization moving along.
Great automation features
I was drawn to TeamSupport because it’s automation features and the ability to customize the data that I needed exported. We use this primarily for RMAs and have found it to be very helpful and the staff is always quick to resolve any issue we may have.
Store Rankings
Ranking History
App Ranking History not available yet
Category Rankings
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TeamSupport Installs
Last 30 days
TeamSupport Revenue
Last 30 daysTeamSupport Revenue and Downloads
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App Info
- Category
- Business
- Publisher
- TeamSupport
- Languages
- English
- Recent release
- 1.1.5 (1 year ago )
- Released on
- Feb 1, 2018 (6 years ago )
- Also available in
- United States , Canada , United Kingdom , India , South Africa , Philippines , Mexico , Australia , Romania , Netherlands , Norway , New Zealand , Peru , Azerbaijan , Pakistan , Poland , Portugal , Malaysia , Russia , Sweden , Singapore , Thailand , Ukraine , Vietnam , Austria , Spain , Chile , China , Colombia , Germany , Denmark , Dominican Republic , Ecuador , Egypt , Switzerland , France , Brazil , Indonesia , Israel , Argentina , Italy , Lebanon , Belgium
- Last Updated
- 1 week ago
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