The BIG Warranty

Sell faulty cars and then try to sell you warranty saying it’s 24/7 helpline. Which is false it’s Monday-Friday 9am-5pm have no customer service skills and sell cars with engine faults

Impossible to log a fault with the car. Needed assistance three days after buying one for an engine fault and got no where. Not much help on the phone either.

This app is almost as bad as the company and its employees absolute joke of an organisation Got to give it a star to progress but not deserved

Can’t report a fault in February 2024 and to see someone has raised this same issue in another review from November 2023 is concerning the issue has not been fixed all of these months later. Cr@p app and cr@p service!

Can't use the app even looking for the activation code again and again.

Unable to report faults. Hope this isn’t an indication of how useless the warranty is.

Always says there is a connection problem so cannot report problem

Works periodically, loses warranty data. Utterly useless, just like the actual warranty company

Same issues as other users it seems, unable to report a fault as the app claims connection issues

The app will not allow you to report a fault. It says there’s a connection problem. The “24/7” warranty assistance is actually Monday to Friday 9-5. So if you have an issue on a Friday evening, 2 hours after you purchase the car, like I did then when you do finally get through to the emergency line, they will tell you to wait till Monday. Out of hours you can hold for emergencies but there’s no telephone queuing system so if someone doesn’t pick up, it says no one is available and to call back later. Incredibly frustrating especially after spending so much money on a vehicle for it to have engine issues after 2 hours!!