The BIG Warranty

Simple and easy to use, no problems at all

One of my tyres had got a puncture after I hit a pothole and I used the Big Warranty app for the breakdown and recovery service. To my surprise, they accepted to recover the vehicle and get me to the nearest garage, despite the puncture not being covered by the warranty (which I expected to be the case as things like this never are covered). The car was recovered within an hour of the report being made. Overall, they made what is naturally a negative experience, a positive one.

I purchased the warranty along with my car, I needed to use the app and it was quick and easy to get through to the team needed. They were helpful and the issues were fixed without too much effort from my side.

Useless app

My car has a warranty with this company. I have had the car for less than 3 months. It has been two weeks since they had my car in the garage waiting for authorisation to do a repair. They are now ignoring the garage. Ignoring my three phone calls and emails. No reply whatsoever. I regret buying the car from big motoring world and the after sales service is rubbish.

Sell faulty cars and then try to sell you warranty saying it’s 24/7 helpline. Which is false it’s Monday-Friday 9am-5pm have no customer service skills and sell cars with engine faults

Impossible to log a fault with the car. Needed assistance three days after buying one for an engine fault and got no where. Not much help on the phone either.

This app is almost as bad as the company and its employees absolute joke of an organisation Got to give it a star to progress but not deserved

Can’t report a fault in February 2024 and to see someone has raised this same issue in another review from November 2023 is concerning the issue has not been fixed all of these months later. Cr@p app and cr@p service!

Can't use the app even looking for the activation code again and again.