tpg

Before v2 it was stable and the ability to pick a stop on the itinerary of a departure and then see the departures at THAT stop for your arrival time was brilliant for working out connections. All gone. Now unstable, inaccurate, and hard to use. I tried tpg+ and that seems even worse. What went wrong?

It would appear that the user has been wholly ignored in this redesign. The UI and UX have been sacrificed for greater but way more complex functionality that simply does not work on a phone screen. For example text and buttons are way too small. Although packed with functionality, it is almost impossible to decipher the logic behind the UI, leaving the user not only squinting at tiny text but also desperately trying to navigate the system. It would appear that functionality from the previous app has been ignored and therefore I would imagine the app has been built without understanding the user and their needs and expectations. This is a monumentally bad update. Get a UX consultant and listen to what they tell you.

Why the confusing update making it harder to search for stops? And why on earth does it want access to my list of contacts? Disappointing.

New version not legible tiny text too much everywhere, confusing - bring back the old version - simple clear and effective - why change a winning app?

This app will not allow you to do much…

Takes way too long to open (15 seconds). Also does not allow refresh half the time. Used to be better.

Recent changes have made it excessively slow. Takes between 1 and 2 mins (no joke!) to get past tpg logo when it starts. I usually start it before brushing my teeth. It's become unusable. Adverts before you can check the transport are a truly terrible idea. When checking the app the idea is to make quick decisions about which option to take. The slowness and ads render this app literally useless. Half the time it just crashes and never starts. It used to work just fine...

Timed ads, sometimes with audio, just when you’re in a rush and need info. The information frequently changes unpredictably. A tram advertised to leave in 16 mins may be advertised to leave in 2 mins a couple of minutes later. It used to be much better.

impossible to navigage, gives incorrect info that unless you live here, you would not know. better ask someone

As a tourist I found the app to be confusing because it didn't show how things worked, or give a general overview. For example, choosing a ticket was confusing.