Traveluro: Hotel Booking

Do not book with them the reviews are real. Same thing happened with me they say they will get back to you within 48 hours and never will. They will completely waste your time and hotel prices by then has probably gone up.

There’s never anyone available that you can talk and solve your issue always has to escalate to the next level department which they never call you!!!!!! Been trying for the past 3 days with no luck .😡very frustrating….

I had to call them 5 times to cancel the hotel, they said someone would call me back and no one ever did! In the end I lost my money because of the waiting time, I wouldn't recommend this company to anyone, if you have more options, book with a well-known company!

I never wrote these reviews, but I had to do this one. I missed my reservation by a day, right when I noticed after the booking I immediately called. It took 7 calls and a few hours for them to tell me they couldn’t change or cancel any bookings. I was cut off multiple times. When given all the options to book travel, just do yourself a favor and never book through this service. No customer support. Zero accountability.

The worst experience ever!!!! No one should ever do business with them at all!!! They are liars and all they want to do is steal your money!!

Don’t use them!

Please take your money elsewhere you can never get help and when you do it’s bad advice

Unbelievably awful. So bad it’s like a prank web site. It must be a scam. I’ve never had such poor communication or response or usability. IF YOU DONT WANT TO Make A HUGE MISTAKE, DONT USE THIS SITE. HUGE RIP OFF AND A SCAM!!!!!!!!!!!!!!!!!!!!

Booked a hotel room thru this website a few weeks ago/ today I got a lovely confirmation text and email- very legit / BUT…. I called the hotel I was supposedly booked at.. and the agent on the phone said.. oh- it looks like it’s been cancelled.. so I have no room! My money has been taken, but room is cancelled as of today. If I wouldn’t have called the hotel direct to check… we would be standing in a hotel with no reservation this week! Now I’ll have to dispute the charges with my credit card. Ok- so today we supposedly check in to that same hotel and it looks like our reservation is back on… I called the hotel directly again. it’s Extremely nerve wracking… but I think I know what they are doing- kind of arbitraging the prices…which isn’t cool unless your a betting person.. they take your money and keep booking and cancelling until they get the lowest price, but keep your “in between” money. Works sometimes, other times they lose money. However- they really do not answer the phone, ever- it just hangs up. I called traveluro multiple times- never got thru.

I used this App to book a stay at a hotel so that I could attend a wedding. Be aware that even if you put in the correct date of your stay it may not update in the app and may not change and it may book you for a random date and you could call them within 5 minutes of receiving the receipt and you could tell them of the mistake and they will say that they are sending it to a review team and they will email you back refusing to change the date to the correct one. They are terrible . Do not use them to book anything!