Traveluro: Hotel Booking

Unbelievably awful. So bad it’s like a prank web site. It must be a scam. I’ve never had such poor communication or response or usability. IF YOU DONT WANT TO Make A HUGE MISTAKE, DONT USE THIS SITE. HUGE RIP OFF AND A SCAM!!!!!!!!!!!!!!!!!!!!

Booked a hotel room thru this website a few weeks ago/ today I got a lovely confirmation text and email- very legit / BUT…. I called the hotel I was supposedly booked at.. and the agent on the phone said.. oh- it looks like it’s been cancelled.. so I have no room! My money has been taken, but room is cancelled as of today. If I wouldn’t have called the hotel direct to check… we would be standing in a hotel with no reservation this week! Now I’ll have to dispute the charges with my credit card. Ok- so today we supposedly check in to that same hotel and it looks like our reservation is back on… I called the hotel directly again. it’s Extremely nerve wracking… but I think I know what they are doing- kind of arbitraging the prices…which isn’t cool unless your a betting person.. they take your money and keep booking and cancelling until they get the lowest price, but keep your “in between” money. Works sometimes, other times they lose money. However- they really do not answer the phone, ever- it just hangs up. I called traveluro multiple times- never got thru.

I used this App to book a stay at a hotel so that I could attend a wedding. Be aware that even if you put in the correct date of your stay it may not update in the app and may not change and it may book you for a random date and you could call them within 5 minutes of receiving the receipt and you could tell them of the mistake and they will say that they are sending it to a review team and they will email you back refusing to change the date to the correct one. They are terrible . Do not use them to book anything!

I needed a hotel in Missouri. I went through a list of like 20 different hotels all in Missouri and the one I booked had the same name and city as I needed, but in South Carolina. Oversight on my part, but every other hotel in the list was in the right area. There is no way to get the money back or even change the reservation. They also have a $5 “insurance fee” to guarantee your booking, and without it there is no guarantee that they will actually book the room you’re paying for. The insurance still doesn’t allow for any changes or refunds. Horrible scam app. No customer service whatsoever, but they ask for a tip when you book.

Atención to all customers don’t use this app they are the worst service not welling to help they just take your money I really recommend to use booking they are the best you have more options and they help me to get a room for that night . Never never I will use it again 😡😡😡😡😡😡😡

I have called several times and they all say that other agents are dealing with other people at the moment please hold. when you hold the call gets disconnected. Sending an email you will not get responded back. This is a scam business. Please contact Better Business Bureau on behalf of this company. They are very poorly. They will take your money and will send you an email and let you know that they do not do cancellations. but they will send you an email about a claim. when you try to file a claim you will get rejected from the claim. they gonna give you all types of excuses not to give you your money back. Very bad business. I’m going with Expedia for now on. Traveling needs to be wiped out of business if they can’t speak or contact anyone.

When booking a hotel, the terms state you cancel and receive a full refund if you do it by a certain date and time. All good right? Except it is IMPOSSIBLE to contact them to cancel. Calling, messaging through the app, emailing… all done BEFORE the deadline, with no response. The phone calls get dropped after one transfer and two rings. The email response, received 3 days after initial contact, was a bot, stating it was too late to cancel. Essentially they stole $260 and now I must file a dispute with my credit card company. Don’t use them.

Got all the way to Vermont ready for my two night stay and was told the booking was canceled. No call no text no email. Call the customer service number and got a reply from email only.

Tried to call customer service to cancel a reservation within the cancellation window but never got anyone on the phone. Hold message says to click on the cancel reservation option in the app...but there's not one.

I booked a last minute hotel using traveluro because it saved me about 50% off but it wasnt until after i made the reservation that i saw all the negative reviews. Everything went well but i didnt know what kind of room i was going to stay in until i got to my room. I booked a standard room but the put me in a 2 queen bed room when i wanted just one king size. Hotel wasnt able to do anything because i didnt book directly through them. It was super late at night so i just left it and it was ok. Just wish the site tells you what kind of room you're getting when you book.