Tumble

Your machines are always buggy offline and I had to pay to get my machine unlocked because it lost connection to my account. Your refused a refund. I’m disputing the charges with my bank. You should know you’re app effects people and families who are living below the poverty line and every dollar counts for laundry. You didn’t even offer an apology. Chat gtp has more humanity than whoever I spoke to.

It feels good

SIKEEEEE i tried to upload a more thorough review but the app developers CLEARLY didn’t like the honest feedback I had to offer. This app is buggy as a mother & contributes to the literal theft of honest, hardworking people.

I like

Satisfied with the

convenient

TL; DR: Time wasting and the customer service do not take any responsibility for their broken machines. Also crazy bad attitude. Our apartment complex switched to Tumble several months ago. When the team was here, they said it would be the best and smartest machines we have ever used. Such a joke when looking at it now. Our floor has at least 70 residents, and we only have 1 available machines wile other 3 machines are broken. Not only that, they don’t want to put a sign of “out of order” but want us to check on the app before doing laundry, which says they are “available” but actually not! I have notified them 3 times of putting a sign and they ignored all of them. I finally cannot hold it and asked for the number for the manager, and I was told that they cannot do it. Instead, they connected me with their staff of support team (a guy called Scott), and the attitude is absolutely crazy wild. He first said “so you are asking for a refund (for hassle, time and detergent for $1) because you didn’t check in the app?” in a way of making fun of their clients, and then just put me on read for 45 min. Then he finally returned and said “we can’t” and left. Absolutely love this attitude here, and I just can’t understand how the company can still get 4.7 stars on App Store. I am pretty sure I’m not the only one who is upset about their service.

When the app is functional, it works as expected with nice timers. However, if a machine cannot start there are no ways to process a card manually so you rely entirely on the app. The poor rating is due to customer service being unable to resolve any issues in a timely manner when there are issues between the app and machine.

This is the most effective way to waste time in your day! The machines are barely functional. They give you the appearance of choices, but everything is going to be hot. Your washes? Hottest water possible! The driers? Hottest setting imaginable. Don’t worry about pressing the silly little buttons, they don’t do anything! Neither does “locking” your machine via the app. Machines are not kept up in any capacity with many of them having rust in them mere months after installation. The guy on the chat was nice and refunded me for my clothes sitting in rusted water in a broken machine for thirty minutes while the app counted down the time on my wash as if the machine was still working. Currently only one of four washers in the laundry room at my complex are working and this is the second time in a month that they have been here purely as decoration.

Our building’s washing machine has been out of service for months and apparently tumble cannot get anyone to fix it. We only hear that they “are attempting to schedule repairs”. This service is 3x as expensive as the prior coin operated service, and it is far far worse.