Tumble

So many issues with this service/app, I’m often unable to start machines despite paying. If your building uses this service run.

App is good service is terrible

When it works….its good. BUT…I had a problem with the App and now I can’t get back in. And so cannot reach support, cannot get refund, cannot communicate with anyone. Tried resolving by resetting and that’s not working either. Really frustrating. Not enough options for problem resolution.

My building switched to this company a while ago and they are the worst. The machines only work via app and the app is finicky and can take up to five minutes to scan. Machines break frequently, and whenever you reach out to customer service they say they’ll send someone out, but never do. We have a dryer that’s been broken for over two months and I’ve reached out to them at least 10 times to no avail. Also, the dryers don’t get hot enough/don’t have enough time on them and your clothes are never fully dried. This has also been reported and they claim they’ll fix it, but never do. I honestly wonder if I’m talking to a bot every time I contact customer service.

Though I’ve had some issues with the machine eating my money and not starting, what keeps me very happy with this app is the amazing customer service! They are truly working hard to respond as quickly as they can and help with any refunds and even starting the machine from afar when there are issues with locally starting the machine. I am constantly impressed and thankful for the solid customer service experience I had. Shoutout to yall!! ✨🙏🏼

App never tells you if machines are working . They may or may not return your money. I’ve wasted so much time in the past 2 months.

Over time I’ve seen this app improve quite a bit, and it seems to be improving constantly. At first it was a bit rough around the edges but lately it’s been working like a charm. They also added an on demand wash and fold service which I’ve used 4 or 5 times now, and the turnaround time has been consistently around 4 hours. Pretty innovative company and I think that the product and service will continue to improve 👌

If you got one of the flyers in the mail just throw it away. Service literally does not work. They claim it’s a 4 hour turnaround time once you place an order but it’s really “4 hours after it is picked up by the drivers” which can take 2 hours. That is a direct quote from the Chief Support Officer or AI bot. The app tells you the driver picked up your clothes when they really haven’t and then when the driver calls you 2 hours later they have no idea where you are and ask for your address. I don’t know how this company is in business.

It’s so bad!!!! I miss the quarters

Doesn’t work. Loses money. Now I updated it and it lost all my information and won’t let me log in again. I’M RIGHT IN THE MIDDLE OF DOING LAUNDRY!!