i can’t cancel my premium subscription, and wrote an email to support group, but they never responded:(

Hello, I am writing to report an issue with accessing the features of my Premium Turbo subscription. I purchased the Premium Turbo subscription under an individual offer on September 6, 2025. The payment was successfully processed, and the funds were deducted from my account. However, today, when I tried to create lecture notes from my laptop, the site prompts me to upgrade to a premium account and does not allow me to use the feature. Thus, I have paid for the service but cannot use it. Please check the status of my subscription and resolve this technical error. I am ready to provide any necessary details (username, e-mail, proof of payment) to facilitate the resolution. I look forward to your prompt assistance in resolving this matter.

I downloaded only for the purpose of creating audio transcripts, but in the “transcript” window it says “no transcript currently available”. Very disappointing.

This is very good as going into my English and history classes. Just hit record and play Run 3 for 45 minutes and get all my notes. Highly suggest.

If you get a phone call(and decline it) this app spazzes out. Doesn’t let you continue, doesn’t EVER generate notes, just stays STUCK on a % of upload. Recorded 4 lectures, declined calls on 2. Only ONE of the 4 lectures recorded notes. 2 disappeared as if they never began, and the last one is stuck on 30% note generation. I gave it 45 minutes to reach 91%, then it was stuck on 91% for an hour. I went out of the app and back in, and it was back on 30%. Ridiculous. They don’t make it easy to cancel subscription. Can’t cancel the plan if they don’t send you a link, and I’ve entered my email twice. No link received. DO NOT DOWNLOAD OR PAY FOR THIS LOW LEVEL APP.

I just paid for the monthly subscription that was said for $14.99 but it doesn't work. Moreover, the worst is they didn't even give me the subscription features, and extremely hard to reach out just to clarify what happened and fix the issues. Such a waste of time and I truly regret spending my money on this scam. You all should be careful and think twice before subscribing to this app. Just use another, better app instead

It worked perfectly fine for the first day. I tried to use it today to record some lectures, and it incorrectly recorded all of the lectures. Once I recorded the lecture and uploaded it to generate notes, the AI glitched and literally typed whatever it wanted. For instance, I recorded a lecture about, perinatal mental health, and it wrote notes about drawing a cats face.

This app is one of the best apps that has helped me learn all my subjects that I’ve needed since returning back to college. When I was younger, I was a struggling high school student and afraid to go to college but since finding this particular program, it is made my understanding of each one of my subjects much easier. Even though the price is kinda hefty for a full year, it’s well worth it. I can’t survive without this app.

Doesn’t give the right information that i want and when i look for it, it states that it doesn’t know what im requesting

For me I tried putting the PDF to turn into brainrot but it wouldn’t work and the reason i downloaded the website was for seeing my notes in brainrot. It does summarize notes though