UPCIC Mobile

Not sure of the spelling on the name of this customer service representative. I want to leave feedback for the way this agent handled my problem. She was very helpful and professional. I still haven’t resolved my problem with you double billing because of the Labor Day holiday but she gave me all the information I needed to resolve the problem. I left a message for the person to contact me.about the double billing and 2 different money amounts. Danielle was a credit to your company. I do want to complain about the Merry, go round robot system you have on your phone system. None of the number options covered my problem. After a long fight I finally got through but I was on kill by the time I got to a live person. I strongly recommend you make your phone contacts easier to reach.

Most horrible insurance I ever dealt with. Never get a customer service person on the phone or email and they charge you unnecessary money with no explanation. Run

Needs improvement

App is not letting me make a payment when I log in as it makes me select if I want paperless and then gives an error message.

We had severe hail damage, less than 6 weeks later we were hit by a tornado. We had the inspector come out and take pictures, we then had the adjuster call us, and discuss what they we’re going to cover, leaving off a few damaged items. He claimed the inspector left them out of his notes. We are talking busted out window, seem-less gutters, etc.. A few weeks passed and we hadn’t heard anything about missing items nor had we received the issued check. We called and were told it’s been lost in the mail to be sure let’s give it another 5 days. 7 days after we call and have a long conversation with management, we were reassured a check would be reissued, and not to worry about the missing items we just need to submit receipts. (She was worthless) Tornado hits, we file another claim, another $1000 deductible and we hadn’t even received out first payment from our first claim. Same inspector came. Funny story, he distinctly remembered including missing items in report because he knows my husband. The adjuster called less than 48 hrs later and explains the breakdown of what he’s replacing, he tells me he’s issuing the check. I ask about the other check. He checks and discovers it hadn’t been mailed out. He had to release his check and the other check. To date we have not had anyone contact us about the items that were left off the quote and we have not been reimbursed for!!! Window Correct sqft of siding Seem less gutters

I won’t to say a few words regarding Mr.Dov Knight and my claim with Universal Insurance Company. My claim was due to water intrusion and I spoke with several people along the way,then during mediation I talked to Mr. Dov Knight. He is professional,easy to talk to,super nice guy.Thank you Dov for your help in solving my issue. I will keep using Universal Insurance Company for my homeowners insurance they are a good company and take care of there customers .

Dealing with insurance, especially after a hurricane, can be frustrating. Everyone at Universal could not be nicer. They have always gone out of their way to answer my questions and help me through this loss. I appreciate the kindness and patience I have received.

We are very pleased with the sincere concern and timely response our representative Erik Montgomery showed during our claim process. Thank you, Mr. Montgomery and Universal for excellent service and professionalism. The Cutler Family Portsmouth, VA

Neither Web nor app will let me sign up

I downloaded the app and tried to set up on account. I got an “error message”. Tried it again & same result. An app that doesn’t work is useless