Upgrado

Couldn’t connect and I’m an IT expert. Is this just another scam to get my details?

Won’t allow me to login to the app with the above error, password rest gives me the same error… New activation states account already active and to try password reset…. Support links go to a 404 page. Wow!

Why do I have to create an account just to update the firmware on a device that I paid for? I’m fed up of companies doing this only then to get hacked at a later date and then lose my data

No issues with the app, possibly a little disappointed that this wasn’t an embedded feature in other elite apps and that my trainer hasn’t received a firmware update since launch

I should have read the other reviews and not bothered. I was able to connect to Zwift before the update attempt. The update has failed after dozens of attempts. Now my suito will connect to Zwift, but it says there’s no signal. All other Bluetooth devices have been turned off, I have unplugged and plugged in the power cord several times, and have cycled off/on my phone’s Bluetooth. My phone has a strong connection to WiFi and mobile data is turned on. Do not bother unless you are not planning to ride inside anytime soon, and can wait for 3-4 days until customer service can reach back out to you.

Upgrade Directo XR. No issue.

Had no trouble, followed the instructions which are minimal, and it updated several components in the trainer successfully.

I really like my Suito trainer but this app is broken. My update was stuck at 18% for over 10 hours. Tried two more times with no luck. Please fix this Elite!

Completely useless app…. Connects to the trainer but get stuck at 14% when updating the firmware. Even let it “updating” overnight and it didn’t finish.

Would Not Update. Use 2 iOS and 1 Android and will not update nor calibrate