UPMC Medicare Flex

You would think a “top rated” hospital would be able to have a first class app! The majority of us are retired & have no employee ID We appreciate the card but not shopping & finding out at ck out that items are not covered. Frustrating to us, the cashier & people in line. This should be a simple application to use & sign into. UPMC ….. you have the money & people to fix this.

This app is awful. I need to reset my user name and password. The page to do this asks for an employee ID number as a required field. Since I’m not an employee, I tried entering my insurance ID number but it wasn’t accepted. There’s no way to bypass this field. Resetting a login should be a simple process…why is there even an employee ID field when this is a member only app??

Rating right up there with Comcast Swear can’t get a st. Answer nor validate a thing for yourself not to mention the data collected is available to everyone bud the personal user

One time the Face ID doesn’t work and it turns it OFF! Plus it locks you out that you have to log in, AND change the password before you can see anything else in your account! What a waste of time! 😡

The app seems t break a lot. Upon contacting help they are completely useless. They tell you the benefits of the app when you ask why it isn’t working. I agree with other comments. Bring back the OTC scan app. Now it’s just a guessing game if it’s covered.

The scanner in this app doesn’t scan a barcode on a bottle. I could get it to work on a flat label. The Apple camera scanner works on curved labels, so I use it to get the data and manually enter it in the app. Not user friendly at all! This issue might be related to multiple lenses on my iPhone 14. I can never get the barcode to fill the indicated area in the app without it becoming blurred.

Pretty savvy with technology, app won’t even let me log in. When I hit that I don’t remember my username (which I would assume is one of the million different ones for UPMC apps) it asks for my employee ID. Never had any issues with myOTC app. Completely annoyed. Wish it was connected to MyUPMC app in some way rather than a whole new troublesome app.

The app is terrible and there is no support for it. They tell you to call the regular UPMC phone line where you only can talk to a UPMC rep. They are not the app developers nor are they equipped with any information for troubleshooting. UPMC put them out there on their own and they can’t help us. UPMC, step up your game and take care of the people who need to help with this app otherwise give me back to the OTC app; It was easy to scan with & the app actually worked . I for one need that scanner!

I downloaded app and attempted to register. I filled in all fields except employee ID as I am not an employee. This app was told to me to be for the UPMC shop healthy program. App isn’t useful.

It is your MEMBER ID NUMBER