Sophie at Mill Valley is great. So helpful!

I love everything!

I have enjoyed urban Remedy products since early 2020. Turmeric Relief, pomegranate and others ! They all are well made and taste great. I stay away from the drinks and food made with stevia! The app does not function well and the customer service is not responsive! Often I don’t get credit for purchases and when they ask you to submit a receipt it often won’t fit on a page. The App has been spinning the wheel of death for over a month and when I delete and reinstall I get the same thing. I contacted them via email and they really didn’t seem concerned!

Great for in store, pick up or delivery. Easy way to get rewards over time, don’t have to pull out a CC, items are easy to find and search for!

Download the app, launch the app, and before seeing the offerings, a credit card number is needed for ordering and tracking for customer reward perks. I know what I want to order, so while befuddlin to ask this upfront, I provide one. They do not accept my Mastercard. Checked the TOS, and they don’t accept corporate cards, HSA or other health account cards, and some others. None of those apply to my Mastercard which is a personal card not tied to any other entity. For whatever reason the credit card is “not eligible” without clarification. I have used the same card in a physical Urban Remedy store. I quit the app (an actual quit) and tried again. Same thing. Quit the app again. Now when launching it wants my first, last name, a preferred store, and a phone number. Much better than asking for a credit card. I enter the info, and it notes that the phone number is already in use for an account. No password reset option. No send-me-a-text to confirm it’s me option. Nothing. The app is useless. Literally. I can not use this app.

Cannot place order. I get “Unable to validate cart”

Sooo yummy!

Listen people, I absolutely love the Noe Valley store, the workers here and especially the food. I look forward to savoring my UR breakfast everyday. Dash is awesome, Kerr is always welcoming and Ella is ever lovely. This store rocks!

I downloaded and there is no login or anything to select. I then pressed a random spot on the home page and a sign up window appears. Where is the login??? As for privacy, there should be CCPA for Californians; instead no opt out anywhere (regardless of state). I tried giving NO stars.....

It’s so easy to eat healthy food when I keep UR stocked. And my family and I always look forward to eating our UR favorites. Everyone who works there is lovely, too!