Wallbox

Sometimes I find the app won’t connect to wifi.

The unit continues to work for short periods and then stop. This is on two separate cars which both work perfectly on another Wallbox unit so it is fairly certain that this unit is faulty and needs to be replaced. The company have not responded to a number of requests to help get this sorted with is very disappointing and just means I would certainly not recommend them to others planning to use their services.

I've had my WallBox Pulsar Plus for over a year and a half now and I've had nothing but grief with it. The app doesn't connect with WiFi when I try connect. Then the charger won't work when the car is plugged in. I've had this issue with 2 different cars, both of which have had no issues with public charges. I could not more strongly tell people to avoid WallBox. It's a horrendous System.

Contacted support by email and yet to respond

Awful trips out when a shower or tumble drier in use. Have to log into the app every time with password.

Wallbox had been getting good reviews around the time I needed to have a home charger installed. Reason only I decided to purchase and have it installed at my home. Initially for the first three or four months, the charger worked well subsequently began to give trouble, the main problems being inability to connect to Bluetooth and Wi-Fi. The specific problem varies from charge state to charge date. I found the service support from Wallbox to be absolutely terrible. My problems were intermittent that is sometimes it would work and sometimes it would not it was boxes primary goal not to replace the defective product. It took a full year to have the technical problems solved, and for about nine months now the charger has been working excellently. let’s hope it lasts.

I have it set to charge between 2 and 6am it sends a message to say car is not looking for power every night . It proceeds to charge most nights but lets me down other nights .

So the app is pretty simple but it's fairly unreliable. Lots of hanging/freezing issues. If you have a schedule set but want an immediate boost so start early, getting it back on to the schedule is 50/50 if it'll work at all. Had to uninstall the app twice already to fix that issue. Like others have said, I have multiple costs during the day for electricity but can only programme one in which seems really basic to have?

The app is designed well and easy to use. Once you install the charger and the app is setup, there isn’t much to change or update on the app. One thing I really like about the app is Auto Locking and Scheduling. They work exceptionally well. One of the main features I think the app is missing is the Cost Management. Currently, Cost Management allows you to specify a fixed, single Energy Cost for the charging sessions. I, for example, have time-of-use tariff and has multiple costs during the day and nights. There is no way to specify this at the moment. It’d be great to see this implemented in the up coming days…

Terrible app always giving problems with updates and information, nothing but problems, customer service is really bad.