Webtaxi is a taxi service provided in Luxembourg. Its concept is based on three pillars: ecology, transparency and economy.
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User Rating
4.12 out of 5
25 ratings
in United States
5 star
18
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Ratings History
Reviews
Basic functions of a taxi app barely function
What can I say, absolutely horrible experience. I tried to call a car for almost 30 min, got assigned a car, could not tell if the car was moving or not or where the driver was, but app keeps telling me driving is coming in 2 min. Unable to contact driver. Then I receive a link over SMS to track the driver, cannot track him as I don’t see the car on the app!! I call support, I receive a response and was told to wait, then the call gets disconnected. I call support again, get assigned a new car, I watch the car drive past me- but I am unable to contact my driver!
New app is awful
Terrible new app. Payments don’t work, whole workflow takes much longer than the old one. No longer an active user or the service due to this terrible app
Driver never showed up
I waited 30 min for the driver to show up and never came. I had to take the train because I was in a hurry. I additionally booked 30 minutes in advance.
Poor interface, clunky
The fact that it is the only app for taxis in Luxembourg is the only reason it exists.
App has been getting better over time
Webtaxi is improving over time, and despite the price of taxis in general in this country - it works.
Life saver
Worked extremely well in Luxemburg. Really a life saver. Very easy to use, the taxis were fast, and a good price. Highly recommended.
Awful app but only option
This app is horrific but unfortunately there is no alternative. It includes many options that simply cannot be used. For example, cancelling a trip is available, you can pick an option but cannot confirm the cancelation. You have an option for changing payment method but adding credit card does not work. You have option for selecting car but that also doesn't work. It allows for adding flight number when getting picked up from airport but you still have to set time and I've made this mistake before (i.e setting a flight that arrives in the evening but forgot to change time from ASAP) and thus taxi comes anyways asap regardless of flight. The app needs to be simplified and made much more easier to use. But given there's no alternative I guess not much will change.
