WESTlink

I have no idea how but this service just got progressively worse, first off my stop is out of the service zone now my entire hometown is out of the service zone, bloody joke

Cant get work now you’ve changed the zones ridiculous and needs to be sorted

First time I’ve been able to get one for a couple of months!

I booked a bus to come at 7:55 and it shows up at 9am? The service is terrible it said *2 minutes away* so I waited outside for it to come in the rain and I was outside for 15 minutes!! Then I checked to see where it was and it was 18 minutes away. It also sometimes arrives at the wrong bus stop so I have to end up walking for ages but by the time I’ve reached the bus stop they have driven off.

The WESTlink is mighty but sometimes I question it. Today a friend had a scheduled journey and I tried to join them last minute but when I searched the exact route they had taken the app claimed that ‘no seats available’. Lies! The bus had 10 spare seats - good thing that I chanced it and discovered an ATM on the bus! But how am I expected to find these chance busses if the app conceals them from me. Pls fix !

This app is unusable. It is impossible to make any selections or navigate. It is hard to understand why this app has been offered to the public, especially as it is potentially a valuable service.

It’s ok if you want a leisurely drive around town but if you need to get somewhere on time it’s useless

The app is fiddly to use. I’ve never yet succeeded in being able to schedule a journey for later in the day, only “immediately”: I click on the Schedule option and it never lets me change the time. It would also help if it understood “relief” (as in hills): it’s pointless to suggest I get picked up at a bus stop 1/2 a mile away at the top of a steep hill - if I wanted to do that I’d just go and get the service bus. I have to tell it I’m somewhere else to force it to pick me up in the village at the bottom of the hill.

We live in Failand, a small village in North Somerset - very poorly served by buses! Westlink should have been the answer to our problems but, no!! It serves the nearby villages which already have bus services but won’t pick up or drop off anywhere near us! My elderly neighbour is virtually marooned at home since poor eyesight stopped her driving. She thought Westlink would be the answer but it is no use at all!

I live in South Gloucestershire near Bristol and this service is excellent. The app is well designed and clear, giving regular live updates as the ride arrives. It would be great if I could pay with Apple Pay, but adding a card was easy and not too much hassle.