Worry Free

I go thru the process of trying to file a claim: 1. When you exit the app and go back in, the information disappears. It doesn’t save the information. 2. When filing a claim and going thru the submitted process it does not let you actually submit the claim. Says “internet connection cannot be found”. This is false and untrue as the internet connection is working fine on multiple mobile devices I used to try to submit the application. If there is a photo limit, put that on the within the application. Can’t submit a claim at all thru the application.

I am never able to find it when searching apps. Have to remember it’s named worry free. Which does not have the letters imt or ins in it.

Easy to use

The bill pay feature is much better than it used to be. The service locator and ID cards are also pretty handy. Fortunately haven’t had to try out the Submit a Claim feature.

Good job 👏 to the devs. They listened and made appropriate changes to the app. It is now functional and legible. Use it every month for bill pay and there’s no issues now.

I can’t even pay my bill with this app because the interface does not work. The payment review screen pops up and blocks the user from being able to accept the terms and conditions to make a payment. Also can’t see any policy information. Not sure what the app is for other than to see your insurance cards? Pretty useless if I can’t even pay my bill

Horrible app. Gives you the option to pay your bill but then doesn’t show the complete page so you can actually pay your bill. What a joke.

I got the app because I couldn’t pay through the website using Safari (iOS) because part of the page is not viewable. Unfortunately, I have the same issue on the app. I will keep trying with future payments because it would be convenient to pay through the app using a credit card.

I like that I can pull my ID cards and get roadside assistance from there. However I can't view my policy & coverage information. I have to go to the site for that. I also can't tell the difference between my homw owner and my auto policy on the app.

When I try to go in to pay my bill it doesn’t show the whole screen. I am using an iSO device and I can’t move anything around on the screen to be able to enter the account information for payment. I can only see a portion of the page. It’s almost like the page is too big for the device, but you can’t shrink it at all. Every single month I have this struggle. If you click just in the right spot, you can move the screen around, but you only get one try. This is a horrible app! Save yourself the headache and just use their website.