Xplor Playground

The updates are improving and they have introduced many new features that are useful to our setting.

Our nursery introduced this app service a couple of years ago. Was never really a hit with parents as it was a cumbersome service. The latest transition from Xplor to Playground app doesn’t work for us, lots of data lost when the new app was rolled out (unless we fill out a form to have our historical data sent to us... why wasn’t the historical data migrated across?). Now My wife can’t even access the app and I can’t access my second childs info even though my wife can. Common feeling that this app is a hot mess than doesn’t gain much praise amongst both nursery staff or parents.

Who on earth actually controls this app? It has so many issues, bugs, glitches. From my posts saving on someone else’s account, posts not saving, its slow!!! This new update you lot have just done on your website has made it worse, none of my posts are saving. There has also been issues with food, sleeps and nappy changes being logged but the parents still didnt see them. My opinion, childcare centres should consider using something that will actually work!! This app is so time consuming and I have often found myself spending more time on an Ipad then engaging with the children. Fix your app.

The app constantly logs you out and tells you your password is wrong. You cannot save drafts and when you try to do an observation for a previous day you have to search individually for each child to tag because it will only show the children signed in on the day you are using the app. Notifications never come through properly and you miss out on important communication from families. This app needs some serious work, I could continue to list all of the things that make life harder about this app.

Lots of glitches!

Just downloaded the app, but there’s no option to sign up.

It makes everything easy to see and check such as rest time check and nappy change. There’s one thing I’d like to mention though, which is about recording meal time. That’s great that we can record multiple children at the same time for progressive morning tea / afternoon tea. However it’s just hard to see who’s already eaten / recorded when I choose multiple children at progressive meal time for different amount. I hope it’s something can be changed. Thank you.

This outdated system does not make life easy. A company who is meant to support customer users but who say they are to busy sending quick video shorts that do not help. It is like buying a burger from McDonald's...messy in the box and nothing like the way it was presented on the menu board. If I was to paint a picture this was made by individuals who are behind the times and not by those in industry. A complete disconnect with app users and even bigger disconnect with communication between desktop browser and app. Blah

We used to use quickkids as our service’s platform but we changed into this a while ago. Cool app but it lags a lot.

Cannot log in despite credentials being correct, can log in through safari and on laptop. App says credentials wrong, reset password, surprise surprise, no reset password link. Try to report fault with app, ‘oops that page no longer exists’. I cannot do my job properly because these developers cannot create a functional app