Xplor Triib

This app is extremely disappointing and outdated. It doesn’t provide the 1RM percentage calculations that are crucial for my workouts. While it’s said to be user-friendly for gym owners, it’s clear that athletes were not considered in its design. The app should easily calculate how much I should lift based on a percentage of my 1 rep max. This is basic functionality that many other apps offer. I expected more from this app, but it falls short in so many areas.

This app is absolutely awful and doesn’t work a lot of the time. It’s very slow and difficult to navigate. My gym switched to this app and I know many users are not happy with it.

At least once a week, I have to remove and re-download this app so it can reload and work properly. Sometimes when I open it, the main part of the screen is blank and the bottom menu reads like I have the business admin version to see customers, etc. Nothing is clickable though. Other times it’s just blank or spinning wheel. Really frustrating.

Unfortunately we have had a $7000 payment taken by xplor triib studios “fraud team”. There is no real person to talk to and no way to get this resolved. So if they decide a charge seems “fraudulent” I guess they just keep your company’s money and that’s all. No way for you to dispute or find out what has happened. They will just answer with generic responses and I guess we lose $7000 and Triib just keeps it. NEVER USE XPLOR TRIIB THEY WILL STEAL YOUR COMPANY MONEY.

Gym had us switch to this from the triib app. Horrible interface, buggy. Awful.

It seemed like a good software from the demo but we’ve had glitches from day #1. The salesman over promised features that don’t exist and their timelines are outright lies. It takes constant follow up with support to get anything to happen. (BrandBot with us the marketing automation piece is even worse with glitches and wildly unhelpful support) From one gym owner to another, buy another software.

Unable to get into inbox & would prefer to save filters without reapplying them every time.

Never once has this app worked properly. Once! Always lags, always takes 10 mins to load a page, if it ever even loads. So bad. I don’t understand why they haven’t fixed the bugs STILL when it’s been like this for months..

Please read! I cannot express how predatory this business model is and to any gyms or studios who plan to use this company please avoid them. First let me break down the predatory model. When you sign up for xplor you will be using their in house payment processor called clearent. What they won’t tell you is that you will have separate contracts with both clearent and xplor even though they are functionally 1 company. They will hide this fact from you the entire sales process and make it hard to identify in the contracts. Additionally, the contract term lengths will be vastly different, in our case we had a 1 year contract with xplor but 3 year with clearent. Now once you get xplor studio you will find that it seems nice at first but breaks frequently and support is unhelpful. This caused our business to lose out on revenue and alienate customers because fitness programs were disappearing, false payments were being charged and many other issues. In the end we decided to move forward with a new product and cancelled the contract with xplor only to find out a few months later that we were still being charged by clearent because according to them we had to cancel with both clearent and xplor even though they’re the same company. Additionally when we told them we had already cancelled they threatened to set lawyers on us and then charged us additional fees which were roughly 10x the monthly charges we were falsely being charged. All in all they make their money by sucking you in with a good sales pitch and then auto drafting from your account after your account with them is cancelled. Please avoid the headache and choose someone else.

Required to switch from Triib. Everything about this new app has been faulty. They should go back.