Description

More than 100.000 users trust ZappTax to get their VAT refunds for purchases in France, Belgium, and Spain. Here's why...
ADVANTAGES
Reliability: ZappTax is the first digital tax-refund operator approved by the tax and customs authorities. We’ve been operating since 2017.
Usable everywhere: You can use ZappTax for tax-free shopping at ANY shop in France, Belgium and Spain, whether in-store or online.
No restrictions: With no minimum purchase per store and per day, you can shop with peace of mind!
Easy: Our 100% digital procedure happens entirely on your smartphone. Generate tax refund forms and get customs validation without messy paperwork.
Amazing value: You get your money at the best rates in the business, and using the refund method of your choice (Bank transfer, Credit card, PayPal, ...)
Great customer service: We offer 24/7 messaging and phone support if you have any questions or problems.
HOW DOES IT WORK?
It’s simple!
Step 1: Download the app for free and complete your profile.
Step 2: Fill in the dates of your stay in the European Union.
Step 3: When shopping, ask the merchant for a “VAT invoice made out to ZappTax”. Photograph your invoices and upload them to the app or forward them by email to [email protected].
Step 4: At the end of your stay, click to request the automatic generation of your tax-free forms. You will get one or more tax refund forms showing all of your purchases.
Step 5: Validate your tax refund forms electronically at customs before leaving the EU by scanning the forms barcode at a self-service kiosk (PABLO device in France and DIVA in Spain) or by presenting your passport to a customs agent in Belgium.
And that’s all! ZappTax will process your refund and pay you using the method of your choice.

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User Rating

3.89 out of 5

19 ratings in United States

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Ratings History

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ZappTax Reviews

Too long refunds

Over 3 months to get a refund is ridiculous

Four months for a refund

Four months for a refund, this is insane.

Tax Refund success

I was a bit nervous since this is my first time using this app. However, it was a relatively smooth process. Download the app, make your purchase and ask for the invoice as indicated in the app (I went to Galeries Lafayette and either the clerk or their tax/concierge desk made the invoice without issue), then scan or stamp at customs. I had a bit of an issue with using an American bank account but a quick chat got it straightened out. You can either use a bank or PayPal for the refund (the credit card feature didn’t work for me). All in all I got 90% of the 20% VAT (calculated as 18% VAT on the subtotal as the refunded amount). Refund amount varies a bit depending on your total purchases. This is a lot more than the in person tax agencies! Refund took about a week after I submitted the forms. PayPal/your bank may also charge a fee for the wire/exchange into USD during the refund so be mindful for that. The in person places do the same. Definitely will use again!

No refund received after more than 23 days!

Hello, Just to warn people out there that I haven’t received my refund from early January neither did my wife. They keep saying it will be prioritized but nothing gets processed. They claim to process it in 48 hours I believe…

EU tax refund made super easy!

I am using the app for years now and it a lifesaver for the tax refund process. The biggest benefit is that you’re not limited to each “store daily sales limit” in order to get a refund. You can aggregate all the receipt through ZappTax and they will be the one managing all the paperwork. Everything is digital and super easy to use. They also helped me figure out how to validate the form after my trip because I couldn’t find a custom’s agent and none of the “Pablo” machines were working. It was a bit tricky but we finally made it. Thanks again guys. Really, a great option for travelers.

Exceptional service

I’ve been using ZappTax for a couple years now and their service is really great and simple to use. I’m taking the time to write this review because the ZappTax team really goes beyond to deliver customer service. I shout out to Chantal who personally went to customs in Brussels several times to sort out an issue and kept me updated along the way. She and the ZappTax team are examples of exceptional customer service. And if you wonder, their app is great and simple.

Where is my refund?

They may be great few years back, but not now! Definitely have not received my refunds and a week later I contact them to follow up. They replied with a long message saying they have 5 years track records of refunding 100% of their customers blah blah blah. And due to significant growth their reserve is depleted to process refund within 24 hours, but will do so ‘within few weeks or as soon as they can’! SO the question I have is - why can’t you update your website with that info instead of still claiming refunding customers timely?

Efficient process but no refund received yet

The app and process is smooth The form generation or barcode is fast It worked well at the airport BUT I did not receive the refund yet. So all this for nothing at this stage. Only received a generic email explaining they are struggling with refunds. It may take some time (weeks? months?) or simply never happen. Pretty disappointed in fact

Top top top

Extremely satisfied with their service. Definitely will use again

Excellent Experience

Excellent experience. Easy to use. Streamlined process from start to reimbursement and assistance is always a click away.

Store Rankings

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Category Rankings

Chart	Category	Rank
Top Free	Algeria Travel	332
Top Free	Switzerland Travel	441

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App Info

Last updated

5 days ago

ZappTax — Shop Tax Free

VAT refund in Europe made easy