Zen Planner Staff App

This is the worst CRM I have ever used. Just don’t do it. Go use a piece of paper and manually do track your membership, you are better off.

This app’s usability is terrible. I’ve already called to complain and for as much as I’m paying to run my gym’s memberships, it should be a top of the line app with no glitches. The usability should include accessing member info that we get through the desktop site. I’m not always stuck at my computer. I’m with members. Checking in people is so slow. So many glitches. This seriously needs a huge update. I wish I could give 0 stars.

This app constantly freezes kicks you off or shows no one is signed up for class. Then you reload and wait wait wait to only find out people are signed up You call zen planner and then are told. Did you check your internet connection.. The apps been around long enough where it should be better by now. This app actually costs us time as opposed to saving it.. Annoying

Very unreliable and glitchy, unable to take clients information through the form. Wanted to go digital using this app in our ipad at the gym but this software is not stable enough to use for it.

I'm constantly being signed out of the app, and if I forget my password and try to recover it, it won't send the code to the email that I have. Always something up with this app.

I switched over to zenplanner after the pricing raises of MINDBODY. I wholeheartedly regret it. The technology is no where near zenplanner and app crashes constantly Would not recommend

When I log in it directs me to update the app. The app is failing to update. I need a fix NOW since I can’t use it on my iPhone.

Ive used many different apps similar to this. Wodify, TrueCoach and sugarwod and by far this is the worst one. There’s always some type of issue going on with it and most of the time you can’t even sign in because it won’t connect to server. Highly recommend to avoid this at all cost. I would give this a zero if I could.

This app continues to let us and our members down weekly. Clearly zenplanner needs to make a major change with their app developer. Literally a problem with this every week. Members complain daily. Would give 0 stars if we could.

Zen planner has many great qualities. I actually like it way more than systems like MindBody and Wodify. They have many options to build memberships and make things way easier than other systems we’ve used for our facility. I would highly recommend them over most operating systems. Two flaws that need attention and the reason my rating is lower. The application is updated too often or the updates are often flawed for long periods of time. For example: The kiosk in our app to sell items hasn’t worked for months now. We’ve deleted it and re-download and tried different accounts. I’ve had to change back to a paper system... This, my personal rage creator.... Password changes: How am I supposed to RESET my password every 3 seconds (I think it’s 3 months or so) if I never get the password reset email?! This “feature” to keep my account safe as a coach, is more of a hinderance than it is keeping my information safe. I currently have to call my boss and ask for his login because I can’t get my password changed AGAIN. Password changes... make them YEARLY and get the email fixed so we can actually do it! 💆🏼‍♂️