ZipBy

The app worked for a few days, and during that time it was neat. Then it stopped working. I’ve uninstalled and reinstalled, made new accounts, changed mop, changed settings, it just doesn’t work. I reached out to support to sent me to someone else and closed the ticket. That someone else sent a hello email a month ago and never got back to me afterwards. My guess is this is some kind of information stealing scam. I wouldn’t trust this app with any personal information.

A very convenient use of the app when parking. Did not cause any trouble in getting in and out of the parking location. 10/10 a highly recommended download!

I went in vancouver ths month and I park in one of the parking spot and said download this and pay here but I still get a ticket

I should have been forewarned by the bad reviews and listened to them. I downloaded this app to use in a parking garage and then validated my parking. Upon exiting the arm would not move and we had to get the attendant to come out and get us out of the garage. The meter on my garage usage is still running! I have called customer service, which is nothing but a voicemail. And I have sent an email. If you have not downloaded this app do not bother.

This app is so bad, I wonder if a child coded it. No format references for payment info, so you have to guess how they want expiration formatted until it finally works. Then comes the best part, once everything’s entered correctly the app states it cannot connect to the internet. This is not possible as the device at the time had full bars of coverage and was connected to 5G, with speed tests on the device reaching over 200mbps.

As soon as I sign up for the app, I got credit monitoring alert indicating my username and password are compromised in dark web.

Unfortunately, the parking garage at my office requires the use of this terrible App for all monthly parkers. Joyce Parking in Annapolis ditched the old parking passes for an app that only works about 30% of the time. I’ve been hearing for a year that it will get better. The app requires location tracking all of the time. WHY???? I do not want this. Therefore, every time I use the app I go into settings to turn this feature on/off. There is absolutely NO reason for them to have location tracking on beyond when I am actually using it to get in and out of the garage.

I had the chance to use the app recently. I felt like a VIP user. I left the garage and my payment was processed right away. Reliable and great experience. I will use this app again.

Unfortunately my work has a ZipBy lot so I have to use this god forsaken company. I’ve had an open session in the app for almost 2 weeks, should be an easy fix, but it’s dependent on the company to resolve it. I’ve called multiple times, have to repeat the issue everytime because apparently they don’t keep records, sent multiple emails, no one can give me a straight answer. The customer service reps are useless, all they say is we will escalate this to the tech dept which idk if that even exists. Terribly run company, I’m sure it won’t be around for much longer.

I am about to delete this app after months of use because the frustrations aren’t worth it. First, I have gotten trapped in my office parking garage twice and each time had to pay separately to get out. In one case, I am still waiting to get a refund for the double charge even though customer service assured me they would take care of it. Second, the app also behaves in very strange ways, such as periodically, converting to what appears to be Vietnamese - when I have never selected language preferences. Third, I don’t understand why use of the app requires that location identification always be on, when it’s not relevant to my use of the app that selected locations. Finally, the app advertises, but it saves money – but without notice it converted to charging me the full daily rate in my office, garage, when it used to be discounted. Why should I have to deal with all the above frustrations if it’s not actually saving me money? Update: Would love the developers to explain why they have to have constant access to my location if they don’t track it? Apparently the app pinged my location in the background 69 times in a three day period last week. I only used it to park one of those days.