Zoom by Ocado

Groceries delivered faster

Published by: Ocado Retail
Downloads
Revenue

Description

The speedy grocery app with more choice. Try Zoom today.
- Choose delivery in less than 60 minutes or for later that day.
- With over 10,000 products, we have the choice you need, delivered at speed.
- Minimum spend only £15.
Shopped with Ocado? Log in with your Ocado email and password.
New to Ocado? Register in moments on the Zoom app.
Zoom is available in selected London postcodes.
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Screenshots

Zoom by Ocado FAQ

  • Is Zoom by Ocado free?

    Yes, Zoom by Ocado is completely free and it doesn't have any in-app purchases or subscriptions.

  • Is Zoom by Ocado legit?

    🤔 The Zoom by Ocado app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.

    Thanks for the vote

  • How much does Zoom by Ocado cost?

    Zoom by Ocado is free.

  • What is Zoom by Ocado revenue?

    To get estimated revenue of Zoom by Ocado app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.

User Rating

4.4 out of 5

10 ratings in India

5 star
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Ratings History

Zoom by Ocado Reviews

So helpful

Over de rainbow on

United Kingdom

I find Ocado Zoom incredibly helpful; there is an excellent range of products, the prices are fair and there are good offers. The delivery is convenient, fast and helpful. I am NO LONGER going to carry heavy bottles home from the shop Thank you 🌟

Pretty good in principle

Willg65577 on

United Kingdom

A good idea and beats most other fast delivery apps on delivery price. My only complaint is about the app itself. The GUI is a complete mess and needs some work. Apart from that, great.

Absolutely horrible customer service

Loopy lobs on

United Kingdom

Made order 1:32pm and was giving a time for delivery between 1:44 pm and 2:44pm paid extra for 60min speed delivery at 3:30pm order still had not arrived so I called customer service to be told the delivery’s are so fast they don’t have real time information so I asked for refund has I needed the items I have two young children and items were for dinner only done a online order-has I had Covid and was poorly so could not get out I was told a refund was not possible as they can’t call local depot to check on items and what was going on and would have to wait for delivery but could not give me a e.t.a Anyway the order never arrived but then received refund at 9:00pm absolutely shocking

Unbelievably bad

belovedra on

United Kingdom

This saga gets worse! Previously, 2 failed deliveries in 4 months, with no notifications or any communication even 2 hours after delivery was due. App was useless and just showed order at warehouse with no information. Just said late. Later they tried to tell me no one was available to receive the order. Except I was home. Then yesterday got a voucher for £10 off. Filled basket up to the required £40, selected delivery before 10pm and… NOPE! Voucher not accepted. Then today, new voucher for 10%. Filled ballet again, voucher accepted! Except it wasn’t for £10% — on a £42.67 checkout value (excluding delivery) the voucher gave me £3.47!! That isn’t 10%, that’s 8%!! False advertising now, as well?? Oh and in case you haven’t noticed, they increase their prices by 10% in Zoom, compared to the Ocado app. Don’t believe me? Pick any item and compare it to the price in Ocado.

Lost delivery and no resolution

Ceolwaerc on

United Kingdom

The delivery is lost and contacted the customer service in all ways possible, got told there will be an investigation up to 72 hours before they do anything. [Update after 4 DAYS], absolutely useless customer service, claimed that no response from the investigation so unable to provide any fix to the issue.

doesn’t work

csqmm on

United Kingdom

excited to try this but can’t pay. the platform on the app and on website is too buggy. i just keep getting internal server errors or validating my payment - and then not placing the order

Excellent Service!

Omar.D.M on

United Kingdom

My second time using this company and I can only say that it’s incredible!!! The service is very efficient and fast, and the products are in very good quality!! very happy with your service. thank you

Lost a loyal customer

ImAmyM on

United Kingdom

I’ve been using Ocado’s Zoom service for just over 2 years now and up until this year was always a fan because it was convenient, reliable and had great product offering, freshness of products and customer service if anything went wrong. However this year (2024), their service has been an absolute mess. 1 out of every 2 or 3 orders is delivered with items missing, or broken or both. Usually it’s fine because it’s something minor and customer service sort out a refund/redelivery quickly. However today over 80% of my order wasn’t delivered and having to contact customer service almost every single time I order from them to sort this just isn’t acceptable. It’s no longer the great reliable service it used to be—so I’ve deleted the app and won’t be using their service again.

Good but nor great!

mbe1984 on

United Kingdom

A great app, please increase your grocery choices! Add fresh flowers and plants.

Excellent service

La Belle M. on

United Kingdom

I’m pleased with the customer service team, very professional, helpful and friendly. Many thanks

Store Rankings

Ranking History
App Ranking History not available yet
Category Rankings
Chart
Category
Rank
Top Free
303
Top Free
402
Top Free
478

Keywords

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Zoom by Ocado Installs

Last 30 days

Zoom by Ocado Revenue

Last 30 days

Zoom by Ocado Revenue and Downloads

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