1-800 Contacts

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It was a bad experience. The order never went thru

I have had two eye exams in the past year, including one with a retina specialist in the last two months with another in two weeks. I was not happy with the lenses I was being offered at the eye exam, and wish to order the prescription I have been wearing and which works great for me. When I sign up for the online exam, I am told I’m too old! Seriously?

On our recent order it errored out, so we tried again and it worked, but it turns out they charged us twice. We immediately chat online with someone and they tell us they will cancel the duplicate order. The order never gets cancelled and they send us a duplicate order that we NEVER approved. We chat again with an online employee and they say we have to return it to get a refund. I tell them it was their mistake and they leave the live chat. Rude and awful customer service.

The express contacts exam super easy and fast. Makes it very convenient for people with busy schedules or people who live in a rural area. This is the third time using this service and I have no complaints.

I ordered contacts on July 25th and paid $19.99 for 1 day shipping. Today is July 29th and my contacts still have not been shipped. I contacted 1-800 contacts for support and was told I’d get refunded the $19.99 shipping but my order would be updated to 5-7 day business shipping which is free. 😵‍💫 sure?

Ordering from 1800 Contacts is always such an awesome, easy and stress free thing to do. They just get it at 1800 Contacts, thank you for making it so simple and having the best customer service. You guys are 100% on point always. Love the app!

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Easy to order fast and free shipping

This company says it will “beat any price on contacts” but refuses to beat competitors pricing when you’ve actually found a deal. They state they will beat US web competitors cart for cart by a $1, and that’s simply not true. That’s false advertising and misleading. Please shop around for your contacts, as this company is not competitive at all. Even their shipping prices are higher than competitors and in my experience always delayed from the advertised timeline.