311SA

The concept was a good one, but the categories of violations available for submission aren’t broken down enough to identify specific details. The drop down menus provide vague choices not always applicable to the violations encountered. There is no guidance in terms of instruction, application, example, expectation, or standard of criteria made available to the user. Communication with the department responsible for addressing issues with the app is poor at best, and enforcement of any horizontal consistency in violation submission is non-existent. There needs to be better communication between all city departments to include public works, graffiti abatement, CPS, SAWS, Railroad, TXDOT, and others. As it stands today, 311 will email the user and have them contact the agency or department directly because the app doesn’t have the capability of accomplishing it automatically. The current set of bugs plaguing the app seem to have overwhelmed and exposed the inability of the team to maintain and resolve issues reported by the user. In a city with a population of 1.56M inhabitants, it’s probably a good thing so few people use the app. Dear app developer, please improve and update this app before more citizens are driven away. -5 Jalapeño’s

Great potential. Wanted to report traffic light issues in real time, but all it says is error.

Tried using it in 2023, and it wouldn’t work at all for me. Tried again in 2024, and it works fine now, so they must have fixed the bug.

App is accessible even after hours for 311 concerns. So far all reported issues have been seen, addressed, & delt with in a timely manner. Thank you to SA for providing this service.

Downloaded the app to report a broken trash can! App is set up like a game highlighting those that have submitted the most flags (complaints or issues). A city shouldn’t thinks it’s fun to have issues and complaints. But this app is like a challenge to see who can get the most flags in and gives you points for submitting a flag. App has no way for the customer to submit any comments or changes to the “flag” (complaint or issue) during or after the flag. City took about about two weeks to provide an update to the issue. Issue was marked complete by City. Issue was never actually fixed the can. The app does not provide any comments or updates from the City either. It’s like they went backwards in technology from their previous app. I would not use this app. Just call 311.

TOTAL CRAP

App is full of bugs. Will not let me log in. Just sends me back to log in screen. SA website is as bad. You’d think the city could do better since we are advertising as a tech advanced community.

This is a city that runs on “hospitality” so I guess it thinks it can take visitors money and not take heed of any problems because, hey, these people leave…haha! That’s what the poor quality app implies. The categories are way too few and limited. And if you have trouble expanding then at least have an “Other!” The databases are bad too. One uses the app search to identify a park only to then ‘pin it’ and the app not know it!

I thought this app was for 311, but found it is like a next door app. I’m not interested in sharing my location with anyone but 311 for city services.

Freezes on the “select location” screen. At this point is is not functional at all. It freezes every time. The app worked (though very buggy) last week, but now it freezes every time.