Active Lambeth

Awful to use, won’t let us sign in. Nightmare

The app keeps logging me out! Also it’s forcing me to pick a nickname of which all names are taken!

Despite deleting and reinstalling a few times, I can’t open this app. After displaying the logo, it then goes to a white screen and says: Service unreachable Could not reach the service (unknown error), please try again later. [MFA1001_200] 🤷‍♂️

Dear Lambeth, could you please, lower the age group app is allowed to download, as you ask children to have their own accounts to log on it. Thanks! Vita V.

It is an all-round good place to go swimming and exercise, but the app can vary between usable and quite hard to use as it’s design is quite unique

I signed up but unable to login with my credentials.

The Apps UI appears intuitive until you realise that when you log in first time it creates a customer account, which if you have already bought membership on the Web it is not recognised so you are stuck in a loop

I always need to write my email and password when I log in. I want to use that app straight away without having to log in

The app is very slow, prone to hanging and just over-complicated for someone simply trying to book a class or a swim. Desk staff acknowledge it is not up to scratch when - after being unable to book something via the app - you are forced to go to the local center and do it in person, but nothing seems to get addressed about upgrading the app and improving/ debugging it in line with the long list of suggestions you can read from other reviewers. Users really deserve better and the clunky app is a real deterrent to local residents who want to exercise at an Active Lambeth location.

Except most days I have to log back into the app, I would like the option to remain logged in