ActiveAlert

Iike clock work, about every 8 months, the app stops alerting me. I have to delete, and redownload. This has been going on for years, on multiple gen’s of IPhones. Very, very frustrating to drop calls secondary to this.

My department utilizes it for both career and volunteer firefighters to see calls as they populate from dispatch CAD. Tracking responses is good. One feature I would like to see is the ability to filter incidents/calls, so that I could more easily search for certain previous calls.

I’m having problems with using my ringtone on the app. It only vibrates

The calls do not appear on the watch as they should. Need to pull down notifications and then tap each message 2 or 3 time to get it to open. And then it does not always stay in the list on the watch. Sometimes they just goes away. They open on the watch when the message is opened on the phone but defeats having it on the watch.

It has got to point that it stays on same call from earlier. I can click on newest call but all info stays on an earlier call. Had this issue before and they said came out with an update. Only way to fix my issue is to turn my IPAD off then back on and then that only lasts for about 5 calls then back to same. I have deleted and reinstalled it several times

Since our new chief has decided to cancel address checks, we only get the one initial dispatch via radio. Without the address check we rely on Active Alert to confirm the address we’re responding to. But when the app doesn’t work, it’s like we went back in time to call boxes. It needs to be more reliable.

It would be really nice if they could create a widget version to easily see general call type and quickly hit responding or not etc.

It would be nice to be able to hold down a click on the GPS field so if the address is not as accurate as the GPS we can copy/paste the GPS. Example someone needing help calling from a trail/park.

The powers to be have done some changing around and now I don’t get the alarm when alerts come. The IT has checked settings and don’t find anything wrong. I was getting alarms from alerts now I’m not.

Could we get some more tones? Thanks.