Aer Lingus Play

Downloaded the app, it says “next “ to pair the device but there is nowhere to input the code. Terrible design. Did these guys even test this thing? Embarrassing.

I wanted to see what’s available for my flight later this week. Aer Lingus recommends the app to see in-flight entertainment options, but it doesn’t recognize the flight details. Then when trying to see all in-flights movies it reads “no content available.” Why did I download this? If this doesn’t work on the flight, I’ll delete the app.

Tried to make this app work on flights from San Francisco to Dublin and back again. Didn’t work in February, March or April 2024

Aer Lingus needs to figure this out as it’s a terrible customer experience. The screen on the seatback says “easy peasy” to connect. Just enter this code. But even after following the instructions very carefully, connecting to Aer Lingus WiFi, etc., there is no place to enter the code. It gives the customer the sense that something is broken. If I were just to use the screen in front of me and not this app, I wouldn’t think anything was broken.

Rubbish

instructions on screen and in-app are terrible. They give you a pairing code, but bluetooth does not connect. another review indicates it i uses wifi, which doesn't make sense at all. i think the system is meant to use bluetooth but it's just broken. junk app.

Don’t bother. This app is junk.

I thought Ireland was a tech savvy country? Was this app designed and built in Afghanistan? It’s about as useful as a wet blanket. Can I get my 25mb back?

The app does an excellent job of showing you the Aer Lingus logo. Unfortunately, I don’t classify a splash page with a logo as “in flight entertainment”. F-

I found this app functionally limited in that some features require you to link via bluetooth to the console (privacy concern) or that it just didn’t connect and come up even when the phone was on inflight wifi. After issues on all 4 flights I just gave up and resorted to using the in seat console. I’m not saying it does t work at all, just that it’s so non-user friendly or difficult to connect for so long that you just give up and use in seat functionality. Already deleted it from my phone.