Aer Lingus Play

Pairing doesn’t work

No choice but to give it 1 star. The app simply doesn’t work. I’ve tried on 2 different flights with the exact same result. None of the instructions guided me to a working connection. Flight crew couldn’t even get it to work either.

Not worth a fraction of the space it’s taking on your phone

I hope you are never unlucky enough to have to fly Aer Lingus because having to use this app is a nightmare and it is terrible

Honestly just don’t ever fly aer Lingus they are just a crappy airline

Downloaded the app, it says “next “ to pair the device but there is nowhere to input the code. Terrible design. Did these guys even test this thing? Embarrassing.

I wanted to see what’s available for my flight later this week. Aer Lingus recommends the app to see in-flight entertainment options, but it doesn’t recognize the flight details. Then when trying to see all in-flights movies it reads “no content available.” Why did I download this? If this doesn’t work on the flight, I’ll delete the app.

Tried to make this app work on flights from San Francisco to Dublin and back again. Didn’t work in February, March or April 2024

Aer Lingus needs to figure this out as it’s a terrible customer experience. The screen on the seatback says “easy peasy” to connect. Just enter this code. But even after following the instructions very carefully, connecting to Aer Lingus WiFi, etc., there is no place to enter the code. It gives the customer the sense that something is broken. If I were just to use the screen in front of me and not this app, I wouldn’t think anything was broken.

Rubbish