Alarm.com

For context my wife and I own a business that uses ADC (Alarm.com) and a vacation rental that uses Ring. I did a lot of work myself so I have a pretty good understanding of both systems. The first and most important thing to be aware of is that you have to have an ADC (Alarm.com) subscription to use their equipment, so don’t buy anything unless you are prepared for an ongoing monthly expense. It isn’t like Ring where you can install everything and just go without professional monitoring. ADC definitely has better capabilities than Ring for businesses but for residential applications I would recommend Ring due to simplicity. The Access Control functionality in ADC is more robust than Ring as one example. You can have users at a corporate level that can be given access to all company locations or you can have users tied specifically to a single location. That said the interface for ADC is less intuitive than Ring. Honestly, pretty much anyone who is reasonably comfortable using a mobile phone can setup Ring. ADC could definitely use some usability enhancements. As a result, for ADC you need a little more technical aptitude for anything DIY…and for some items you will still have to contact the monitoring company to get their support to add devices. None of the self installed equipment is under warranty, but you would save money on equipment. I have also been very happy with my monitoring company since signing up and ADC has always had good support when my monitoring company has to contact them for help with an issue (which is rare). Update 2024-06-04 Still happy with ADC and would choose them again if I had to do it all over. A really nice feature add would be the ability to adjust the inside target temps based on outside temps. For example, if it is only 80 degrees outside then 72 inside might be too cold, but if it is 95 degrees outside then 72 might feel fine. Having the ability to fine tune the inside temp based on the outside temp would be really nice. 2025-01-04 Still very happy with ADC. Would be really nice to be able to automate scenes instead of just being able to trigger them manually. Hopefully that is coming soon.

When I get a notice that movement is detected on my phone and go to check the camera it says I need to troubleshoot because it is not available. When the doorbell is pushed it does not notify me on my phone. It is reliable about 70% Of the time to be able to go to the camera to see what the movement is.

6 meses y continuó con problemas

4 out of 5 stars for this app. Wish I had the option to get notified anytime we have movement on any of our cameras, however, and not just when a “doorbell call” has started. We live in the back of a neighborhood with very little traffic and would just like that extra security feature for peace of mind.

Not user friendly. Very difficult to manage devices such as adjusting time for lights to come on and off. No humidity read out from the t-stat on the app. As soon as one decides not to purchase the service for a monthly fee, there is no more support.

There are always issues with the app

Overall the app is pretty good. One big issue is entering any 4 digit number combination will unlock the app despite setting up a security pin.

This morning, several team members unexpectedly lost access to the app. Upon opening it, they were met with the login screen, and after entering their credentials, they encountered an “Agree to Legal Terms” error. This issue is consistent across multiple devices, yet there’s no prompt to actually accept any terms. For a security monitoring app, automatic logouts without a clear way to regain access are unacceptable. This is not only inconvenient but also a serious liability. Please address and resolve this issue immediately.

This morning, several team members unexpectedly lost access to the app. Upon opening it, they were met with the login screen, and after entering their credentials, they encountered an “Agree to Legal Terms” error. This issue is consistent across multiple devices, yet there’s no prompt to actually accept any terms. For a security monitoring app, automatic logouts without a clear way to regain access are unacceptable. This is not only inconvenient but also a serious liability. Please address and resolve this issue immediately.

Can't log in to app! Keeps asking to agree to legal terms BUT it doesn't take me anywhere! Stuck in limbo.