All at Home

Me and my family live in Promnade and we had an issue with our refrigerator. I requested a repair at 4:50pm and Isela arrived at 5:00 PM. The refrigerator is replaced and back to work at 6:10pm. Isela helped us to replace and is so friendly. We are so satisfied by what Isela offered. Kudos Isela people like you are keeping us to love our community. Thank you!

New update UI is completely broken on iOS 16.7, graphics do not display so it is not possible to use any features such as paying rent.

My app just keeps crashing. Can’t even open this. Unusable.

Whoever designed authentication for this app should change jobs immediately. Never touch app development again. It’s horrendous and I wanna pull my hair out whenever I’m forced to interact with this stupid app.

Asking to sign in every time

It’s a little ridiculous that I have to re-login every time I pick up a package, which also includes waiting for an email with a code that I must enter manually. Come on!

All it does is display a splash screen and then it crashes.

It’s really obnoxious that every time I want to check the app, i have to sign in AND do an email confirmation. I don’t understand why face ID isn’t enabled on this app nor is it considering my device a trusted one since I’ve signed in before. Why do I need to sign in and get an email confirmation literally every single time I open the app? Ever since the app was redone to be “All at Home” it’s been way worse with tons of bugs. Can’t always view the lease documents because it just comes up blank, sometimes it won’t load maintenance requests page, etc. Those are really annoying and should have been fixed by now but they haven’t. I’m on a brand new iphone 14 with the most recent iOS update so it’s not me here, it’s the app.

Get rid of the sending the code to email to login. At least with proper two factor you can save a device to avoid that hassle. Also package notifications and status do not sync in real time.

The app used to work great. Now it ask s you to re authorize yourself every couple of days with the leas e email which i do not always have access to and sometimes i need to receive a parcel and I cannot login and make a rebt payment in time because I was logged out again and cannot reach my roommate which we used the email at the lease documents. Please revert back to the way it was couple a months ago with faceid login and everything.