InstaShop: Groceries & more

Bad customer service, no solutions and a waste of time

Great service, makes grocery easy and time efficient. Highly recommended

I have used it for 1 year and every time there was an issue. The estimated time of arrival is just a meaningless number, they never respect it. To have a refund InstaShop needs to have the approval from the store, and that makes no sense. I buy through the app, and I do not see why I have to wait for an approval by a third party through you purchased my goods. If the problem sits with the delivery is instashop’s problem. It is part of running a business, and you cannot link the refund for your lacks in delivery to the approval of the store, which has nothing to do with me. If I pay to you, and you don’t know how to handle and order, you refund me, not the store. Clearly after this one I am uninstalling the app.

Always not respecting the schedule time and most of the products out of stock after the order has been place!

I always use it. Life saver app

Noh clue on customer service ? Awful service and team ..I do not recommend you to use it.. 5aed fees for each order …prices not right .. better to order from lulu or carrefour express available..

By chance I have discovered that prices in the app are higher than in the same shops. This is not acceptable

I encountered an issue where my order went through until the payment stage (tabby payment), but then it’s not showing that I’ve placed an order. While there is an option to report without an order number, no one has reached out to me with that option. To get a response, I had to refer to my previous order from another store, and it’s been more than 24 hours without any updates. Everyone i talked to told me that they’ll call me back but no one called me back for updates, it’s me who keep calling them to get an answer. I had placed my trust in your assurance, and the lack of communication and technical support has made this situation frustrating and unsatisfactory. This needs to be addressed.

No option to contact!!! Took my money and said that item is out of stock. Now can’t even contact them. Useless app!!!

meme collectnx