Arcam Control

I have an AVR31. App crashes immediately after opening. Completely useless.

App crashes with AVR31

Wow. Just bought an AVR21 and this app just crashes. Period. I moved from a Marantz and thought I was frustrated by their app. But theirs looks like a masterpiece to this. Seriously, just fix it so we can use it.

First I pressed menu on the remote, then I pressed General Setup, then I went down to Control and pressed it, and finally I changed control to IP. That’s all. It now works great. Hope this helps.

Finally got ARCAM Control App to work consistently. Up until 3 weeks ago, ARCAM Control was failing every two or 3 days, presenting a window which stated: “Unable to Connect, Unknown Error Occured”. That required a hard reset of my AVR 390 in order to reconnect to the ARCAM Control App (for another 2 or 3 days). My A/V Consultant (Best Buy/Magnolia) explained that the dropped ARCAM Control App connection was due to my AVR 390 Network setting being “USE” DHCP. He told me that this resulted in the eventual loss of connection between the AVR 390 and the ARCAM Control App. Our A/V Consultant changed the AVR 390 Network setting to “NO” DHCP, with a fixed IP Address. Problem solved. My AVR 390 has been connected to the ARCAM Connect App for 3 uninterrupted weeks. From anywhere in my home, I can now turn my ARCAM AVR 390 on/off, mute, change sources, adjust volume.

Same issues as below. I get up to selecting the device and then it crashes. Why isn’t the company addressing this?

Just crashes as soon as you start the app.

Brand new AVR11 and you think it would. I contacted support and they said to use MusicLife (Put out by the parent co) which also doesn’t work except simply for channel selection. Arcam really ought to fix this.

Avr21 and isn’t in sight range of the screen so I have no workaround. Ridiculous.

For the price of the device -the app is crap & doesn’t even bother to tell you what’s playing or anything. Rip off