Ascend Federal Credit Union

The Ascend online community is great. I can keep up to date on my account. The Ascend people are awesome. They always attend to all my needs. Good job!

The old version allowed me to get account balances without logging in. I understand that it’s possible with this version but I wasn’t able to get it working. If there’s a way to do it then it should be documented. Other than that I’ve been pretty happy with the new version.

Thanks LLF

This app has been an absolute lifesaver. So thankful to have this at my disposal.

It is so nice to have your information right at your fingertips 24/7.

Rarely, do you find a app that is this easy too go through I like the simplicity of this.

I love this app. Everything that needs to be done to maintain a bank account can be done, and be done easily. 5 stars!

I have tried to make car payments with this app. First I struggled to be able to make a payment after linking my bank account. When I reached out for help my help session was ended early by the person on the line before they could even answer me. The 2nd attempt, they gave me a vague response. I finally found a link to external payments where I had to make ANOTHER account. And then I made a payment there. After making my payment, it shows up in history but the app still says I have my first payment due even though I just made the payment. Overall this app is just very frustrating and confusing to use. Nothing is streamlined.

Not giving me my accurate information

I’ve banked here since I was 18, A lot of changes , the people are Friendly.