First Horizon Mobile Banking

The developers need to go back and fix the instructions for depositing a check. I just used it for the first time, and you go through several steps of choosing the account, taking a picture of the front of the check, taking a picture of the back of the check, and then the next thing it says is "Before you begin, endorse the back of the check like this...."!! An instruction that starts with "before you begin" should be before the very first step, not the 4th one down the line after you've already endorsed the check wrong and taken a picture of it. Developers, take heed!

This First Horizon Bank Apps is amazing, I don't have any complaints since I use this. Hope giving us more happiness in the future.

I got a First Tennessee bank account when I 18. During those times it was very friendly customer service. Had that small town bank feel. It was a great bank that I trusted. Since it has been bought out and became first horizon. It has gone down hill. With more problems not only in just regular bank use also with the mobile app. Before if the “old version” ever had some simple issue it was a matter of a 3 minute phone call and the matter was resolved with a polite representative. Which was extremely rare to have issues at all. Now with the app which the interface and layout has barely changed yet it operates terribly. When you call to fix the issue now you expect the polite and efficient customer service that you received before and it’s just not even close. I have almost switched banks a couple times in the past four years. But out of loyalty and the relationships I have with the bank clerks I deal with weekly I choose to be patience and hope these problems get worked out. Unfortunately I am starting to lose patience.

I have been a customer since this bank was Community Bank of Germantown. As far as keeping clients informed about their accounts and transparency goes, it has always stayed on top of technology available at the time without using trickery like Bank of America and Chase do. I don’t even live in TN any more, but I will not give up this bank because of its transparency and staying with technology.

Facial recognition doesn't work any longer.

I’ve not had a single glitch yet but am sure customer service would help me right away. Thanks for such a great product. Keep up the good work.

Meets and exceeds all of my banking needs!

I just got off the phone to order a new debit card. Went through verifying my info. Well the lady on the phone said it was incorrect. So I gave her my old info which it was still that. She then asked if I had updated my info. I said yes through the app. She ended up changing it through her end. What’s the point in being able edit your address and number on the app if it won’t change on their end?

Absolutely love convenience of using app. Quick way to check balances and payments at my leisure!

When it works, this app is great. But this is the only app I have that the face/fingerprint login fails every week. And I usually have to make a new password every time that happens. It’s so frustrating!