Atera

Needs a lot of work, has been the same for over 14 months now with no substantial changes. Missing key features and data sync is questionable. Should be a priority for Atera.

Unable to login. Never works when I need it the most. I would give it 0 stars but it will not allow me to go down that far.

Most of the functionality I need is missing. Images (like.png and .jpg) Do not show up when I view a ticket on mobile. Makes it almost useless when trying to view ticket on the go. Timer auto-starting when viewing a ticket is also not something I can turn off on mobile. Still needs plenty of work…

Barely works. Never allows you to remote in, doesn’t let you assign customers to devices or change the name of a device. Now when I log in I just get a blank screen. Imagine paying $150 a month for this app

The mobile app is pretty much useless

Our company joined Atera years ago and have been along for the ride. On the web software many improvements have been made (and some steps back), but that is part of building. This app however is abysmal. It has rarely been designed to show data that is useful to technicians and if it does, you cannot do anything with it. After recent updates, I can almost never get into the app. Biometrics doesn’t work and it captchas me all the time. This is so bad I am taking time to write this review while a server is down because I cannot get on the app.

Can't see all devices details , 16 iOS wants to take a qr code to sign in on the app it self how do I can my own phone . Did you let gpt write your code too?

I was really hoping that this app would at least get me some solid alert notifications, but it doesn't. I'll get notifications all right, but when I eventually get into the app, the notifications aren't in there. Refreshing the list doesn't help. As an example, I got an alert notification telling me I have a critical CPU alert, but the alert doesn't show which device. I swipe the notification to open it, have to log into the app (virtually every time), which includes having to enter my email address (it doesn't remember that). Once in, I go to alerts, and it lists a few warnings, but the critical alert isn't even in the list. Pretty much worthless for my intended purpose. Very frustrating.

After recent update only 1 line is visible in tickets, images don’t load.

Screen is blank after logging in.