Aulani Resort

App freezes frequently particularly when you are trying to book activities or kids club. You also can’t delete or modify an activity reservation.

I can’t correct the spelling of my name on my email address on this app on my profile. So I deleted it thinking I could start over. Nope, you can’t do that. It now just says the account has been deleted so now I can’t even log on or start a new account. I called Aulani, and they were no help because they had no idea either how to fix it either. What a waste of time and so frustrating. Why bother to call their service an app!

Many features re-prompt for credentials and then just kick you back to the previous page without even opening the page you were trying to look at. For example under Plans not possible to open Dining. Under profile not possible to open Magic Bands.

Having been very familiar to the Disneyland app this one was a disappointment. My gosh… couldn’t book anything directly through the app, had to click click click and finally accidentally stumble across what I’m looking for. There’s no search bar. If this app was more like the Disneyland app it would have made our trip so much more organized and enjoyable. It was hard to coordinate activities or see what was available. Fix it!

This app is completely useless. The map locations are incorrect - show bathrooms in the middle of hot tubs. No menus for restaurants. Literally what is the point of you have to go to the website to find any information anyway??? Disney needs to do better especially for the cost of staying at the resort.

Never could get the room key to work on our stay. 3/4 of the time the one mobile order restaurant didn’t even show up in the app to order from. (Not user error, we use the WDW app frequently with no issues.) It would really be helpful to give full menus & notate cup refill stations in the dining section. And it’s a shame that photos require downloading the Disneyland app.

What a surprise! A Disney product that doesn’t work. As usual, it takes you on many circles Follow up….it’s still crap. Signed in, entered confirmation number, hit the submit button…………and nothing….….and of course, nobody at Disney cares

App isn’t as helpful as the Disney World app but my main complaint is booking an activity. It looks like it take you to a web based site outside of the app. It isn’t stable and constantly locks up. I’ve been trying to book an activity for over an hour with no success. I’ve rebooted my phone, deleted and reinstalled the app, as well as closed it and started over many times now. It continues to lockup on the last screen. This is incredibly frustrating since some of the activities book quick and I don’t have all day to mess with it. I also couldn’t just find the regular website to book on a computer.

There is no point in this app. The only purpose I thought it would serve, to order food from the resort restaurant, can’t even be done except by the person who made the original reservation.

All three of our aulani apps worked for us to open our door the first day and then on the second day two of our mobile keys on the app don’t work and everyone multiple times have told me the app should open our room will work and low and behold do not work and do not know what is going on with the app system