Avaya Workplace

This is the most unreliable ridiculous app I have ever HAD to use. I have to use this for remote working. It disconnects calls, it won’t let you answer calls and worst you will go an hour without a call then realize you have to delete and reinstall because it’s GARBAGE

Calls do not come through when iPhone is locked or app is running in the background. It worked properly when I first started using, then came the app update and it no longer worked. Coworkers who use Androids do not experience this problem. This has been a known issue for some time. Why hasn’t it been corrected so this app functions in iOS as intended? Are there any plans to correct this issue?

Functions avail for iPhone are significantly limited compared to those using an Android or desktop app. This is frustrating when teaching new team members to use this.

I LOVE Avaya but not this app. We use this in a hospital setting and only on Apple iOS does the app not work in the background or when device screen is off. No one seems to care that the ED doctors can’t get calls.

Title says it all. The app doesn’t notify there is an incoming call unless the phone is unlocked, awake, and the app is on the foreground which makes it worthless.

I was very hopeful that after 3 years of bad reviews that maybe Avaya would have fixed this issue. I like the idea of taking my desk phone with me and being more mobile in the department, but as soon as the phone goes dark, so does the app. I have to have the app open and the screen on in order to be able to take a call which really defeats the purpose. And please don’t respond telling me to reach out to customer service because I have, and they have no idea what to do to fix the issue!

I installed the app and ran auto configuration from a web address. Configuration settings look correct. However, when actually logging into the app, the Extension field is completely greyed out, the password field allows data to be entered, and connect button stays greyed out as well. Even when I tried to add something into the Extension field using autofill, I can see the extension in light grey font, but connect button is not clickable.

Using this application on an iPhone seems to give me issues when changes are made to my profile, such as a number change. I have no issues on an Android. It seems that iOS holds on to old data. I delete the application, turn the phone off, add the application back and reset and still not working with my new number. I have even tried resetting the iPhone itself.

The app is good when it works. We deploy the app to many staff and we frequently have issues with the app not ringing or showing incoming calls when the app is not actually opened. Frequently have to have staff delete and reconfigure the app. I’ve read the same comments from android users and iPhone users.

Downloaded the app, since I’m hard of hearing on the desktop app. Was able to receive calls at first on here and then randomly stopped working. I’ve deleted the app and reinstalled, still does not receive notifications that anyone has called my work phone. 🙄