Awair Home - Breathe Easy

Had an Awair 1st addition for years worked brilliantly. Came home from holiday to find the company stopped all support for it overnight and now it’s a useless brick. Cost in excess of $200. Zero trust in the company and won’t buy any more products from them.

Don’t buy this product! It simply will not stay connected to the Router which 10 feet away. Poor customer service! You can’t call them on the phone. All they want is your money. Now I am wondering if I can trust the air monitor to be accurate.

Do not buy. The vendor sunset devices that were only a couple years old. Essentially if you need to reset the device, you can no longer setup the device for use because it needs to access the api which is no longer available. A very expensive device is now garbage. Will never buy anything else from this vendor!

Totally a trash app. Such a lousy setting and poor connection. It turned out my all devices wasted and useless.

I would like to express my disappointment regarding the product lifecycle management of the Awair. While I initially appreciated the concept and found great satisfaction in using the product for a number of years, my experience took a sharp downturn when the company chose to discontinue all previous versions, leaving my once reliable device rendered obsolete. The abrupt decision to "sunset" all products, excluding the latest version, has raised concerns about the longevity and reliability of the company's offerings. As a consumer, I value consistency and continuity in the services and products I invest in. The uncertainty surrounding the potential discontinuation of any product at any given time creates a sense of unease, making it difficult for me to confidently commit to purchasing current or future products. I believe that a more transparent and customer-centric approach to product discontinuation is essential for maintaining trust and loyalty among consumers.

As other have pointed out. All of a sudden score went from 70s to 10s. Ridiculous and anxiety inducing. Looking to replace all the units we bought. Looks like this company jumped the shark.

This update totally nerfed everything I liked about Awair. I’m profoundly upset at the new acceptable ranges. I used to target 90+ on both sensors. I would make adjustments as things happened, but that all changed. The update makes it hard to know if something is actually wrong. Earlier, my score was sub 60 just because my indoor air temperature was 60°… Whoever made this decision should be fired.

Since the latest update my scores are in the 60s, they were in the 90s with the same metrics before the update.

Everyone was great until they removed IFTTT support

My hardware still functions well but they had the audacity to remove all online functionality then ask me to buy a new device.