BankVic Mobile Banking

App constantly crashes or doesn’t even allow you to log in. In a digital & online world this is highly frustrating, inconvenient and frankly unacceptable.

How come we don’t receive notifications from the app? Such as when money is deposited or withdrawn from my accounts. Would be great if this was integrated into the app so I’d know exactly when my pay is deposited into my account and a notification when spending occurs.

I’ve had a BankVic account since I was born (formerly Police Co-op). The problems started when I was hacked on my computer. No money was lost (due to 2FA required for new transfers) but when that happened BankVic prevented me from transferring money out of my account - but I could still use my Visa card so it was still a reasonably useful account (although still not ideal). Then one day all of a sudden I get locked out of the app, and also the website. So I had zero access to my account. I rang BankVic and was told to provide my password which I did, but I apparently I had another password for phone banking which I had not used in about a decade. I simply did not know it and the woman I spoke was about as inspiring as root canal. So I hung up the phone, drove down to the BankVic office and closed my account forever.

the november or december 2023 update is bad. app is so slow and sometimes does t even work. something has gone wrong

My husbands app is different to my app ! Why is that! He has the account numbers etc and plenty of stuff on it that I don’t ,using the same app ..!! How can two people log into the same app ,but have both of us ,have two different things on both of them? Crazy !

The most frustrating thing is not being able to see the bsb and account number associated with each account, just the member number and ‘S21’ or similar. Please update it to have the full external account details visible at a glance.

Not working

I loooove BankVic and I have never complained about anything they provide BUT this app is frankly the pits. The staff on the phones would be less busy if the app performed. In the last two days, I’ve had my phone cease while using the app, haven’t been able to access parts of it and that’s after I had to navigate the beginning of the app and had to re-enter all my details yet again! The silly part is that I used both facial recognition and entering details manually and only on the second time (manually) that it worked and now it works in the facial recognition - so why is that?? It flashed blue and contorted itself and then worked. So weird really. The last review I read was dated 3/4 so that was a year ago. And it’s still playing up - severely. Someone needs to lift their game please. BankVic itself is a wonderful organisation - don’t let this app (which is the face of it) wreck the rest. DJF

Taking my money elsewhere. Don’t have time to constantly reinstall a rubbish bin of an app.

The app keeps freezing and I have to reinstall it every time. Extremely inconvenient and time consuming. Do not have same issues with another banking app I access. Needs to be resolved.