Bay Club Connect

Please fix your app!! Each time when I open the app, it kicked me out. Stupid!

I have got 5 issues with this app within 3 months: 1. The front desk help to send a message to clarify dues, then I got an email asking me to fill out a form to unsubscribe the membership. 2. I got internal error when I tried to set my credit card on file to enable recurring payment. 3. I got error when I tried to add either bank account or debit card. After I sent a message, the email said they need help from backend. 4. I was charged late fees because they didn’t charge my credit card, which worked for 10 months fine before switching to this app, also worked fine after they said there was an issue. 5. After I told them about the late fees, they charged the late fee again, which might because they misunderstood my question (see the 1st question in this list) and they failed auto payment earlier. Basically on my side, I didn’t do anything wrong, and on their side they keep make mistakes and charged me because of their mistakes.

They made a QR code with a rolling timer and code to auth people for entry, and, in doing so, broke the widget entirely. They rolled out untested and unworkable features and still don’t have this operational. The app is embarrassingly bad. I don’t even write reviews for apps but just had to for this slop.

Why do you need a rotating QR code to get into the gym? Why do you need to constantly update an app that for most people just generates that rotating QR code?

Bay club recently acquired my club and has forced us to use it instead of the cards we had for decades. It constantly requires you sign back in, is slow, and generally unpleasant to use.

This app is plain garbage. You’re always logged out but you have to use the stupid QR to get in the club.

This app keeps everything you need for my membership all in one place. It’s easy to navigate and so much quicker and more advanced than other gym apps belonging to gyms I’ve personally been a member to (like lifetime and LA Fitness). Reserving is easy, checkin is quick no waiting to scan in like slower apps I’ve had to deal with. Most importantly, they are always using it to comunicate the cool events and free stuff that they are always doing for their members.

When I go to the class schedule and filter to see mind and body, it says there are no classes which is not true. And why would you change the app image from saying Bay Club to Connect - one is a lot more specific.

Awful experience. The app won’t even download to my iPhone. Every time I want to check in, I have to open the App Store, search for the Bay Club Connect app, log in, and then scan my QR code. BC staff said “oh, you must have the app already on your phone”. Umm no I don’t, your app won’t download to my phone. Why make checking in so complicated?

Had a card now need to make sure I have my phone and agree to a privacy policy that allows for an unacceptably permissive use of my data by the club just to use my membership.