BetterHelp - Therapy

Let’s start with the good, e.g., the two stars. One is for having licensed therapists and another star is for making therapy more accesibile to people. The bad: Betterhelp has an opportunistic and convoluted remuneration system. They keep up to 72% of the money, depending on how many clients a therapists has in a week, encouraging therapists to burn out by having 55 clients per week (to have a “normal” 40h work week). The customer pays $80 per week which overlaps with how much they pay for one therapy session (you cannot book two sessions in one week or have more than one therapist at a time). Out of these $80, only $22.50 actually goes to that therapist for the first 5 clients in a week. This is because they are paid $30 PER HOUR, not per 45-min session. Moreover, therapists are upgraded to $35 per hour for clients 6-10 in a week, then $40 for clients 11-15 and it is capped at $70 per hour for clients 36-40. This equates with a 40h week but only for number of hours of active sessions and it does not include bathroom breaks or lunch breaks. Shame on you, Betterhelp

I’m an expat living in a country where I do not want to go to a therapist in this language- this solves all those problems. So far, I’ve found the therapist to be a perfect match for me. Highly recommended

This App is great works like a charm, it has everything you need the only missing piece is multi-tasking i.e. able to switch between apps, while in a live session.

I have found a wonderful therapist with great insight and knowledge on various ways to deal with my challenges. App is great with sharing content whilst protecting your privacy. Highly recommend the app

I highly recommend this app for all those people that for one reason or for another find couldn’t start until now. Sometimes we really want and need the help but waiting lists and whatnots make it difficult to have the help at that moment when you finally decide is right; eventually we are in a bad place nonetheless and back off. BetterHelp offers you the professional support you need at the most needed and fitting moment.

Very happy with how the system works and a great selection of therapists. Very helpful!

I’m happy with the approach and support I received from Lindsey. With busy schedules, for me this was the best solution and I’d like to have counselling on regular basis.

Having this app in a busy, spontaneous schedule was such a relief, taking away all the friction in the logistics of going to therapy. Having a direct access to your therapist in a chat box is great as well to informally exchange resources, ideas, or simply work out a rescheduling. Knowing you can effortlessly change therapist anytime and have the app do the fit- and availability- match for you is incredibly reassuring too. The price remains a little pricy, because the subscription mode lacks some flexibility in setting the frequency of sessions (there have to be 4 per month, which means I can’t use only 2 and pay half the price). The journal is a nice way to keep those personal notes private and separate from everyday notes when you have a thought pass by and you want to jot it down on your phone.

I was very skeptical about this platform. It would consistently pop up as an Ad on different things for me and I would only question its usefulness more and more, until I was one day desperate and had no where to go and no one to talk to and decide to download that app and see what it has to offer. Well I have to say, I have never been more impressed. The platform and team are very professional, they walk you through the whole thing and you get associated with a therapist that would fit your needs. For this very good level of proficiency, weekly sessions with the therapist, access to reaching out to them at any point, app group classes, group sessions etc. the subscription is very affordable and rewarding. I’m glad I made this step.

I joined better help in 2017, took a break and felt called to join again this year after a very difficult season. I have been absolutely loving immersing myself in the journaling, groupinars and weekly therapy sessions and it gives me so much hope and security that I will achieve the life I want. If I have a low moment, I can journal it and we can talk about it in my weekly session. And if I attend a groupinar, I know there are more like minded souls out there too. I am so glad I joined again. I’m here to stay. Thank you for such a great platform.