Blueground

Hemos entrado al apartamento de una estadía de más de 45 días y no tiene aire acondicionado, no nos han dado ninguna solución y tampoco es fácil la comunicación. No hemos tenido respuestas ni por parte de la aplicación ni se hacen responsables del servicio que “se supone” deberían brindar. Solo buscan abaratar sus propios costes de un piso que pagamos €4.000 al mes, una fortuna para estar viviendo como estamos. Una vergüenza el servicio y la atención.

Updated app does not work

Have stayed in Blueground for over 6 months previously and was a repeat customer. This time it was a terrible experience. The home had a taped showerhead that was leaking water, restroom was not working, no heat or cooling in near zero temperatures outside, non working wifi, missing basic amenities that blueground provides for the first couple of days, dirty apartment (huge egg splatter on microwave). It was totally unlivable coupled with loud construction noise outside. When I felt compelled to leave within 15 days even though I had prepaid for the whole month, support never responded to the messages. Even now 2 weeks after vacating ahead of schedule I haven’t heard back from support. Really traumatic experience and definitely wouldn’t recommend.

the place i rented from that organization had broken tiles in eve bathroom, work paint everywhere, leaky windows, and i had to get rid of cockroaches in the kitchen I haven’t received my deposit back one week after moving out and their staff acknowledging that there was no issue with the place

I’ve downloaded the app three times to my iPhone now, and all it allows me to do is link with my own email. Blueground informed me that there was an IOS version at the App Store. Not that I have found.

Don’t even think about renting a home from them. If you have problems noone is going to help you.

By and far the most discriminatory app/staff u could ever find on the app store. The staffers are constantly emailing u checking on u since they own the place and are paranoid and will always do inside deals with the buildings main management to spy on u. They control and operate ever facet of your stay making it feel claustorphobic and untrustworthy. Blueground makes up the rules and its code of conduct as they go, and u have to cater sweetly to their woke babysitting customer service even when the tiniest thing goes wrong.

My elderly parents stayed at a unit for 4 weeks rented thru Blueground. After their departure (and return to Asia) they are claiming that my parents took multiple kitchen items and even a vacuum cleaner from the premise, and are trying to charge us $372 for the supposed missing items. Whatever the cause may be, it seems there is a big gap in their service and I would advise against anyone from using their service.

Apartment wasn’t as promised when I arrived. Did not have the correct parking passes on site at time of check in, nor did they have the agreed upon amount of keys. It took numerous days with no feedback on how long it was going to get the appropriate amount of keys. Also no vacuum was in the unit when signing in. Overall I was dissatisfied by the customer service provided. So others should be cognizant that the units may be nicely furnished, however if you need anything from customer support, my experience wasn’t positive.

We paid in full upfront and our parking stopped working as they didn’t enter in the computer or I don’t know what. Just spoiled my weekend as I can’t get out of the building. Shane on you!!