BlueLink Smart Connect

You have to sign in every time and everything is horizontal on your iPhone! They need an update that will change the direction of the app and eliminate some of this archaic structure!!

Horrible!!!!!!!!! Two days the app don’t work don’t recognize my email I request reset password, write down the email it’s says ERROR EMAIL 🙈 now if I’m upstairs I have to go downstairs every time I need to change something with the thermostat they also it’s the worst brand ever

Have had for 5 years. Bluelink app never synced well with device. Often took forever to make changes. Very frustrating. Typically got an “Unable to Save Changes” message. If lost power, always took multiple attempts to re-establish connection with network. Even had to call customer service a couple times, and it was difficult for them too. Unexpectedly went offline at times when all other devices were operating fine. Unable to control with EchoDot. Finally took the plunge and bought an Amazon Smart Thermostat on sale. Difference was immediate. Wish I’d done it sooner. Plus, can get substantial rebates from gas and electric companies for using Amazon Smart technology.

Temperature setting constantly changing to show set point 2 degrees lower than thermostat set point. Change from auto to heat or heat to auto then app shows correct temperature.

Can never get app to connect with “blue link WiFi” to be able to control on my phone. Try calling, get no help.

Update: The developer response fixed the program issue! Thank you! Our installer had turned off the program in the menu so that’s why it wasn’t working. If you’re having trouble with your program, this was a quick fix and tech support was helpful! We still have issues with the app timing out and not saving changes but it might be our router or internet service. I’ll troubleshoot this with tech support next time I have time to call. But at least I was able to enter a program and it’s following it now. I shouldn’t need to make so many manual changes now anyway. I have a much better experience with this app after following the developers advice. This app is frustrating and I’ve seen a lot better apps for controlling a thermostat. Half the time I use it, it fails and doesn’t change the setting. I spent hours with the tedious task of adding a schedule and it never followed it. So I only use this app for the most basic feature - manually changing from heat to AC and adjusting the temp up and down. I submit the request to change the setting and it spins for 15-30 seconds then fails. Even when our internet signal is strong and it should be connected.

The app opens in landscape and the UI design felt like it’s coming from a Flash game in late 2000s. The thermostat that this apps works with is not fancy or smart either, comparing to Nest or Ecobee. But so far, the app works very well. I do have concern that the app would seemingly save the login password locally rather than maintaining a login session whenever I reopen the app, but as long as I don’t lose my phone it probably won’t be an issue.

Initially when I first installed the app it work and it works intermittently. After time the when settings are changed and applied sometimes it applies and sometimes it doesn’t. Repeated attempts never work. After a few days settings can be updated. You can never apply changes to setting in succession. If the changes work the first time they always fail the second time. My internet connection is not the issue.

Does not connect to wifi does not work with any other smart home app over all not satisfied will not keep replacing with old smart home thermostat

Got this last week when my 6 year old Nest seemed to malfunction & my HVAC guy put this in. Thermostat seems to work well but the app is not user friendly. You have to log in, then navigate to another page & then a 3rd until you get to the actual function page. Had to wait several times and it seems uncertain it can change at times. Heat to cool or up or down. A delay & then when you log in again it’s made the change even though it didn’t do it when you first asked. You could design a much better, user friendly app with face recognition log in & a much better set of icons/settings that are easier to use.