BN-LINK Smart

Faulty products won’t even turn on. Customer support refused replacement

This app appears to be a version of the TUYA app which also appears as the Smart Life App. All three apps control a wide range of smart devices and there in lies the problem. I have just added a bathroom towel warmer to my list of devices only to find it has a program bug which prevents you from controlling the towel rail temperature hotter than 104F. The towel rail has a maximum temperature of 140F. It looks like a simple programming bug where the 4 and 0 are transposed. It is the same in the TUYA and Smart Life apps. I guess I will have wait for a fix to materialise so only 1 star for control of my towel warmer. My other devices work fine so in that respect I would score the app as 4 stars because the user experience is one of difficulty setting up timed schedules especially if you want to use the Sunset and Sunrise functions. Update - 3 months after reporting the bug, the fault has not been acknowledged nor fixed making the app useless for controlling a towel warmer.

The title says it all. Can’t get it to link.

The app works for you turn on/off lights and set schedules. My issue is with notifications. If you turn notifications on to insure scheduled activities happen, you also open yourself up to push notifications from the company about other items they carry. This intrusiveness has insured I won’t buy any of their products in the future. Also, as of late, I have to be connected to the same network to operate my devices. If I’m not home I’ll get a notification that schedule activity failed (though the action does get completed properly anyways). I can’t make sure any lights are on/off unless I’m close enough to the items. Making smart”ish plugs vice actual smart plugs that would be able to do these types of things

I’ve used BN plugs for a couple of years and used the smart life app in the past. It was easy and worked great. That stopped working so I switched to this app. You get advertisements when you open it—very annoying. It also will not recognize new plugs I purchased from the same seller, same name brand, on Amazon. I scan the back of the plug and it only takes me to the App Store to download the sane dysfunctional app. It still works for my older (same model number) plugs. It’s becoming a multiple hour issue just to get a plug to work. I would recommend finding a different company to work with.

I have to agree with endless notifications. There needs to be a way to turn off all the ads you get when all you want to do is turn on/off a light.

The plugs never connect. It can’t find them in pairing mode. So returning them and deleting app.

So annoying with all the pop up ads. You will accidentally hit one and it is challenging to get back to the main screen. Hate it I will be switching these out I dislike the app so much

Products works well, but I get ridiculous bulletin notifications at 5am about what people think of the product. I already own it, why do I need to hear other people’s opinions about the product. I want the notifications on in the event it loses connection or power…

Push notifications are supposed to be for important information about the timer not to drum up business.